Summary
Work History
Skills
Languages
Timeline
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Jennyfer Gutierrez

Austin,US

Summary

I am very friendly and outgoing. I have plenty of experience in the service industry and a genuine passion for hospitality. I enjoy meeting new people, creating positive connections, and making every guest feel welcomed and comfortable. I am respectful, reliable, hardworking, and I'm able to stay calm and organized in fast-paced environments. I take pride in providing great customer service and being a positive, dependable member of the team I know I would make a great addition to your team if give the opportunity! I look forward to hearing back from you.

Work History

Host

Punch bowl social
Austin, US
  • Greeted guests with a warm welcome
  • Provided menu information and answered guest inquiries clearly.
  • Handled guest complaints professionally and efficiently resolved issues.
  • Worked with staff to make a full house run smoothly.
  • Worked with open table to set up reservations.
  • Gave tours to customers interested in booking events for 30+ guests.
  • Answered and returned calls.

Server and Hostess

Waffle House
Austin, US
  • Greeted and seated customers promptly, fostering an inviting atmosphere and positive first impression.
  • Delivered food and beverages promptly, contributing to a seamless dining experience.
  • Ensured customer satisfaction by proactively addressing concerns and fulfilling requests.
  • Processed customer payments accurately and provided correct change.
  • Assisted with restocking supplies to ensure operational readiness.
  • Fostered a friendly and efficient service to elevate the customer experience.
  • Engaged in customer service while participating in the training of new team members monthly.

Host and server

Burritos Mi Tierra
Romeoville, Illinois
  • Welcomed guests and guided them to their tables.
  • Took customer orders and communicated them to the kitchen staff.
  • Served food and beverages promptly to enhance guest experience.
  • Resolved customer inquiries and complaints with professionalism.
  • Collaborated with team members to ensure smooth service operations.

Skills

  • Customer service
  • Reservation management
  • Event coordination
  • Payment processing
  • Communication skills
  • Telephone reception
  • Multitasking proficiency

Languages

Bilingual (spanish)

Timeline

Host

Punch bowl social

Server and Hostess

Waffle House

Host and server

Burritos Mi Tierra

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Jennyfer Gutierrez