Jennyfer Oliva

• Managed patient admissions and discharges, ensuring accurate data entry in electronic health records.
• Coordinated communication between healthcare teams to streamline operations and enhance patient care.
• Scheduled appointments and arranged follow-up visits, optimizing patient flow within the ward.
• Trained new clerks on administrative procedures and software systems to ensure compliance with protocols.
• Managed high-pressure situations with composure, prioritizing urgent requests from healthcare professionals.
• Enhanced communication between nurses, physicians, and other hospital staff by promptly relaying important information.
• Coordinate transfers to outpatient/inpatient facilities.

• Facilitated patient preparation for medical examinations.
• Facilitated patient check-in processes to enhance operational efficiency.
• Managed specimen handling processes to ensure accurate analysis and reporting.

• Assisted in checking in vehicles for service. Contacted insurance providers to initiate claims. Reviewed coverage options and submitted estimates.
• Facilitated timely appointment scheduling to ensure effective time management.
• Executed the setup of tow requests, ensuring timely response to operational needs.

• Processed customer invoices and payments accurately. Assisted in maintaining organized records of accounts receivable. Supported team in resolving billing discrepancies efficiently.

• Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
• Assisted in managing service appointments, optimizing scheduling for maximum efficiency.
• Educated customers on service offerings, enhancing their understanding of products available.

Scheduled service appointments to facilitate customer needs. Processed invoices to maintain accurate financial records. Assisted with data entry for accounts receivable. Submitted warranty claims to ensure all recalls are processed.