JENNIFER HERNANDEZ REYES
Westbury,NY
Summary
Detail-oriented individual with effective communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Manager Clinical Operations
Optum Medical Care (Formerly Prohealth Care Associates)
Manhasset, NY
08.2022 - Current
- Oversee daily operations of the practice, including staff scheduling, patient flow management, and facility maintenance
- Streamlined administrative and clinical processes such as appointment scheduling, billing procedures, and record-keeping for increased accuracy and reduced errors.
- Collaborated with Director of Operations on multiple program initiatives aimed at driving company success.
- Develop and monitor performance metrics to assess departmental effectiveness and quality of care.
- Managed and motivated employees to be productive and engaged in work.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Medical Assistant/Receptionist/Patient Experience Ambassador
ProHEALTH Care Associates
Manhasset, NY
06.2017 - 08.2022
- Use the EMR-s system to record patients medical history, vital statistics and information such as test results in medical records.
- Perform EKG, venipuncture, INR, urinalysis, pulmonary function test, audiogram, and eye exams
- Professionally Answer Pt. Phone calls, schedule appointments, prior authorizations, referrals and medical records.
- Promote teamwork and positive patient perceptions through implementation of managing up techniques.
Education
Bachelor of Science - Health Administration
St. Joseph’s University
Patchogue, NY06.2028
Bachelor of Science -
Westbury High School
Westbury, NY09.2016
Skills
- Performance metrics
- Clinical improvement initiatives
- Problem identification
- Epic systems
- Practice management
- Workflow management
- Microsoft Excel and Word
Timeline
Manager Clinical Operations
Optum Medical Care (Formerly Prohealth Care Associates)
08.2022 - Current
Medical Assistant/Receptionist/Patient Experience Ambassador
ProHEALTH Care Associates
06.2017 - 08.2022
Bachelor of Science - Health Administration
St. Joseph’s University
Bachelor of Science -
Westbury High School