Jennylyn Sturn
Tacoma,WA
Summary
Transformational leader and problem-solver with expertise in supervisory roles, team building, and customer service. Skilled in implementing training and morale-building strategies to enhance employee engagement and drive performance. Committed to delivering exceptional service and operational efficiency through effective team training and mentorship.
Overview
9
9
years of professional experience
Work History
Counter Agent
Thrifty Car Rental
SEATAC, WA
04.2020 - Current
- Processed rental agreements and assisted customers with vehicle selection.
- Resolved rental-related inquiries while providing exceptional customer service.
- Explained rental policies and procedures to customers clearly and accurately.
- Trained new counter agents on operational processes to ensure efficiency.
- Greeted customers, offering excellent service throughout their rental experience.
Location Manager
Airport Van Rentals
Houston, TX
09.2019 - 02.2020
- Enhanced customer satisfaction by collaborating with staff to refine operational procedures.
- Set ambitious goals for employees, leading to exceeded business targets.
- Recruited and trained new personnel while tracking individual performance effectively.
- Assigned tasks based on skill proficiency to improve overall team efficiency.
- Cross-trained employees across positions for consistent role coverage.
- Compiled and analyzed performance reports to inform necessary adjustments.
Counter Sales Agent
Dollar Thrifty Car Rental
Anchorage, AK
04.2017 - 09.2019
- Researched customer needs to prepare tailored sales contracts for product promotion.
- Processed credit card transactions for efficient payment collection.
- Explained company policies while reviewing documentation for necessary signatures.
- Welcomed customers, addressing inquiries and clarifying rental terms and conditions.
- Handled customer complaints effectively to support retention efforts.
Skills
- Customer service
- Problem resolution
- Cost control
- Negotiation
- Sales process
- Team leadership
- Problem solving
Timeline
Counter Agent
Thrifty Car Rental
04.2020 - Current
Location Manager
Airport Van Rentals
09.2019 - 02.2020
Counter Sales Agent
Dollar Thrifty Car Rental
04.2017 - 09.2019