JENNYSHA MILES
Indianapolis,IN
Summary
Seeking to leverage effective communication and problem-solving skills to maintain a customer-centric approach and achieve a 95%+ customer satisfaction rating.
Overview
5
5
years of professional experience
Work History
REMOTE- HEALTHCARE ACCOUNT SPECIALIST
UMB BANK
11.2022 - Current
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Adhered to standards of quality and service as well as all compliance requirements.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Advocate Member Service Representative
Centene Corporation
03.2022 - 11.2022
- Maintain performance and quality standards based on established call center metrics including turnaround times
- Participated in team projects, demonstrating the ability to work collaboratively and effectively
- Assisted patients in understanding individual rights and responsibilities regarding care, coverage, and payment.
- Learned and maintained an in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Medical Assistant
Kiddiatrix
02.2019 - 12.2021
- Managed and oversaw medical care for 100+ patients monthly, including scheduling appointments and addressing concerns
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
- Verified patient insurance coverage and collected required co-payments
- Implemented care and efficiency improvements to support and enhance office operations
Education
Associate of Science - Medical Assisting
MEDICAL ASSISTANT, SOUTHERN COLLEGE
The Bahamas06.2020
High School Diploma -
CWSAUNDERS BAPTIST HIGH SCHOOL
The Bahamas06.2016
Skills
- Account opening
- Remote Learning
- Healthcare billing
- Customer Relations
- Excellent written and oral communication
- Medical terminology knowledge
- CRM
- Technical Support
- Inbound and outbound calling
- Quality assurance
- Account management
Timeline
REMOTE- HEALTHCARE ACCOUNT SPECIALIST
UMB BANK
11.2022 - Current
Advocate Member Service Representative
Centene Corporation
03.2022 - 11.2022
Medical Assistant
Kiddiatrix
02.2019 - 12.2021
Associate of Science - Medical Assisting
MEDICAL ASSISTANT, SOUTHERN COLLEGE
High School Diploma -
CWSAUNDERS BAPTIST HIGH SCHOOL