Joseph Menchaca
Granbury,TX
Summary
Early-career banking professional with experience in account opening, teller operations, cash handling, and regulatory compliance. Known for accurate documentation, CRM use, and strong customer engagement in fast-paced financial environments.
Overview
4
4
years of professional experience
Work History
New Account Representative /Online Banking Specialist
First National Bank of Granbury
Granbury, TX
05.2025 - Current
- Processed new deposit account openings, ensuring accurate documentation and compliance with bank policies.
- Resolved customer inquiries regarding account activity, fees, and service options with clear, professional communication.
- Maintained account records, updated customer information, and verified data accuracy across banking systems.
- Identified customer needs and recommended suitable banking products and services to strengthen relationships.
- Contacted customers to assess satisfaction and current needs.
- Provided step-by-step guidance for online banking navigation to enable successful account operation.
Teller
First National Bank of Granbury
Granbury, TX
08.2024 - 05.2025
- Processed cash deposits, withdrawals, and transfers with accuracy while balancing daily teller drawer.
- Verified customer identification and transaction details to maintain compliance with banking procedures.
- Resolved account inquiries and payment issues using clear communication and service-focused support.
- Managed cash supply, currency exchanges, and coin orders to support efficient branch operations.
- Followed security protocols for cash handling, check processing, and suspicious activity reporting.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Cashier /Associate
Big Lots
Granbury, TX
06.2023 - 02.2024
- Assisted customers with purchases, returns, and payment questions promptly.
- Processed cash, credit, and debit transactions accurately at point of sale.
- Balanced register drawers and resolved cash discrepancies with attention to detail.
- Maintained clean, organized checkout area to support efficient service flow.
- Resolved minor customer concerns while maintaining professional service standards.
Cart Barn Attendant
Harbor Lakes Golf Club
Granbury, TX
05.2022 - 01.2024
- Staged golf carts for member play, ensuring clean, charged, and ready-to-go equipment
- Inspected carts for damage, low battery levels, and operational issues before daily use
- Communicated with golfers and staff to coordinate cart assignments and smooth checkout flow
- Cleaned cart barn, wash areas, and fleet surfaces to maintain professional club presentation
- Replenished towels, scorecards, tees, and cart supplies for consistent guest readiness
Education
Associate of General Studies - General Studies
Weatherford College
Weatherford, TX11.2027
High School Diploma -
Granbury High School
Granbury, TX05.2024
Skills
- Relationship management
- CRM proficiency
- Account management
- Account servicing
- Document processing
- Banking regulations
- Cash handling
- Transaction processing
- Account opening
Timeline
New Account Representative /Online Banking Specialist
First National Bank of Granbury
05.2025 - Current
Teller
First National Bank of Granbury
08.2024 - 05.2025
Cashier /Associate
Big Lots
06.2023 - 02.2024
Cart Barn Attendant
Harbor Lakes Golf Club
05.2022 - 01.2024
Associate of General Studies - General Studies
Weatherford College
High School Diploma -
Granbury High School