Jens Kvalvik
Seattle
Summary
Dynamic instructional designer with a proven track record at Expeditors Int’l of Washington, adept at needs assessment and course design. Skilled in Articulate Storyline and facilitation, I enhance learning experiences and drive stakeholder alignment, resulting in impactful training initiatives that elevate organizational performance.
Overview
16
16
years of professional experience
Work History
Instructional Designer
Expeditors Int’l of Washington
Seattle
06.2024 - Current
- Conducted learning discovery and requirements analysis; established learning objectives and recommended delivery approach (CBT/ILT) to meet business needs.
- Translate SOPs and compliance requirements into role-based training assets in partnership with SMEs, product verticals, and service providers.
- Coordinated training initiatives across compliance and service-provider programs; maintained documentation standards and ensured stakeholder alignment for consistent training delivery.
- Provide LMS support including publishing, enrollment/assignment support, troubleshooting learner access issues, and resolving completion/reporting discrepancies.
Corporate Trainer
Expeditors Int’l of Washington
Seattle
11.2022 - 06.2024
- Facilitated instructor-led and virtual training, reinforcing company culture, values, and expectations through clear guidance and discussion.
- Collaborated with training stakeholders and executive leaders on training initiatives and rollout communications to address enablement needs.
- Coordinated training schedules, corporate tours, and internship programs to ensure effective execution and stakeholder alignment.
- Designed and produced monthly training newsletter to enhance awareness and consistency across training initiatives.
Global Training Support
Expeditors Int’l of Washington
Seattle
09.2021 - 10.2022
- Produced virtual classes and utilized new tools to improve learning experiences and engagement during remote delivery.
- Managed SharePoint site pages for Sales, Leadership, and Global Training programs; ensured content accuracy and stakeholder alignment to support seamless access.
- Supported global access requests for ocean, air, and transcon shipments using ETMS; resolved issues clearly and professionally, ensuring smooth operations.
Administrative Specialist III
King County Elections
Seattle
08.2020 - 02.2021
- Supported ballot processing strategies and developed training materials to enhance team readiness during high-volume election cycle.
- Conducted interviews and gathered information to resolve issues, ensuring accurate processing and documentation.
- Proofread judicial candidate ballot submissions, ensuring consistency and strict confidentiality.
- Reviewed and audited work for accuracy, reinforcing quality control and maintaining electoral integrity.
Transportation Security Inspector (TSI)
Transportation Security Administration
Seattle
06.2019 - 08.2020
- Analyzed data to identify trends posing safety, security, or financial risks, escalating critical issues and recommendations to leadership for timely intervention.
- Conducted internal controls and compliance audits, reviewing documentation and interviewing personnel to produce findings with corrective-action recommendations that enhanced compliance.
- Audited financial records for discrepancies, utilizing management systems to document and communicate findings that informed decision-making.
Security Effectiveness Supervisor (SME)
Transportation Security Administration
Nashville
11.2016 - 06.2019
- Administered covert tests and oversaw training initiatives, providing recommendations to enhance compliance and performance.
- Supervised security team, wrote performance reviews, and conducted promotion interviews to reinforce standards and address performance concerns.
- Composed comprehensive reports for local leadership (Federal Security Director organization) summarizing findings, trends, and recommendations.
- Resolved sensitive issues by conducting interviews and documenting outcomes per established standards.
Team Lead
Transportation Security Administration
Austin
09.2015 - 11.2016
- Coordinated employee schedules and forecasted workload projections to ensure operational preparedness and consistent coverage.
- Led security operations to ensure compliance with federal transportation regulations.
- Coordinated team schedules to optimize resource allocation and workflow efficiency.
- Trained staff on security protocols to enhance operational readiness and effectiveness.
Transportation Security Officer / Information Officer
Transportation Security Administration
Tallahassee
07.2010 - 09.2015
- Briefed teams on HQ initiatives and procedural expectations to ensure consistent application of standards in high-volume environment.
- Provided customer-facing service emphasizing accuracy and consistency while adhering to established procedures.
- Screen passengers and baggage for prohibited items using advanced detection systems.
- Conduct thorough inspections of carry-on and checked luggage for security compliance.
- Monitor security checkpoints to ensure adherence to safety protocols and regulations.
Education
B.S. - Marketing
Western Governors University
12-2025
Criterion-Referenced Instruction (CRI) -
Mager Consortium
11.2025
Cargo Certification -
International Air Transport Association (IATA/FIATA)
11.2023
Skills
- Experience design
- Instructional strategies
- Needs Assessment
- Course assessment
- Program assessment
- Educational Standards
- Project Management
- LMS management
- Articulate Storyline
- Adobe Captivate
- Microsoft Office
- Learning Collaboration
- Facilitation Skills
- Interviewing skills
- Learner assistance
- SharePoint Site Pages
Websites
Selected Investigations And Er Strengths
- Conducted fact-finding for sensitive issues, including interviews, documentation review, and written summaries supporting resolution and accountability.
- Performed internal controls and compliance audits, analyzed trends, and produced recommendations to mitigate safety, security, and financial risk.
- Built and delivered training and communications that reinforce expectations, reduce ambiguity, and improve consistent policy/procedure application.
- Led coaching and performance feedback conversations; de-escalated conflict and reinforced standards through clear guidance.
Timeline
Instructional Designer
Expeditors Int’l of Washington
06.2024 - Current
Corporate Trainer
Expeditors Int’l of Washington
11.2022 - 06.2024
Global Training Support
Expeditors Int’l of Washington
09.2021 - 10.2022
Administrative Specialist III
King County Elections
08.2020 - 02.2021
Transportation Security Inspector (TSI)
Transportation Security Administration
06.2019 - 08.2020
Security Effectiveness Supervisor (SME)
Transportation Security Administration
11.2016 - 06.2019
Team Lead
Transportation Security Administration
09.2015 - 11.2016
Transportation Security Officer / Information Officer
Transportation Security Administration
07.2010 - 09.2015
B.S. - Marketing
Western Governors University
Criterion-Referenced Instruction (CRI) -
Mager Consortium
Cargo Certification -
International Air Transport Association (IATA/FIATA)