Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Hi, I’m
Jen Van Fleet
Jacksonville,FL
Summary
Overview
16
years of professional experience
Work History
SandBar Realty Jax, LLCJacksonville, FL
Office Manager
11.2023 - Current
Job overview
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Recruited agents and assisted in mentoring program to promote positive feedback and engagement.
- Updated reports, managed accounts, and generated reports for clients and agents.
- Established agent priorities, maintained schedules and monitored performance.
- Developed and maintained successful relationships with vendors, clients and contractors.
- Managed office operations while scheduling appointments for agents.
- Cultivated positive rapport with agents to boost company morale and promote agent retention.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry clients.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Coordinated special projects and managed schedules.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Vitalize Juice BarOcala, FL
Manager
01.2017 - 05.2018
Job overview
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled costs to keep business operating within budget and increase profits.
- Defined clear targets and objectives and communicated to other team members.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
Krystal KleanJacksonville, FL
Accounts Receivable Executive
02.2013 - 09.2014
Job overview
- Reduced outstanding balances by diligently monitoring aged accounts and following up with customers.
- Entered figures using 10-key calculator to compute data quickly.
- Assisted in month-end closing activities, including the preparation of detailed reports for management review.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Implemented process improvements that increased efficiency in the accounts receivable function, enabling faster responses to customer inquiries.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Updated aging reports based on daily audits.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Handled day-to-day accounting processes to drive financial accuracy.
- Liaised with departments to resolve escalated AR and denial issues.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Contributed to the development of departmental goals, objectives, and systems to enhance overall performance.
- Streamlined billing procedures for improved customer satisfaction and timely payments.
- Improved invoice accuracy by collaborating closely with other departments on pricing structures, discounts, and contract terms.
- Prepared bills receivable, invoices, and bank deposits.
StarbucksJacksonville, FL
Manager
04.2008 - 10.2012
Job overview
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved safety procedures to create safe working conditions for workers.
- Cross-trained existing employees to maximize team agility and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maximized performance by monitoring daily activities and mentoring team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales.
- Maintained professional, organized, and safe environment for employees and patrons.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Improved marketing to attract new customers and promote business.
- Worked effectively in fast-paced environments.
Education
FSCJJacksonville
Associate of Science from Graphic Design
05.2009
University Overview
Skills
- Administration and Reporting
- Onboarding and Orientation
- Team Supervision
- Conflict Management
- Lead Generation
- Scheduling and calendar management
- Relationship Building
- Managing Operations and Efficiency
- Idea Development and Brainstorming
- Event Coordination
Timeline
Office Manager
SandBar Realty Jax, LLC
11.2023 - Current
Manager
Vitalize Juice Bar
01.2017 - 05.2018
Accounts Receivable Executive
Krystal Klean
02.2013 - 09.2014
Manager
Starbucks
04.2008 - 10.2012
FSCJ
Associate of Science from Graphic Design