Jeny Gonzalez
Bronx,NY
Summary
Professional healthcare manager with proven experience in case management and patient care coordination. Strong focus on team collaboration, ensuring all stakeholders work together seamlessly to achieve optimal patient outcomes. Skilled in developing care plans, patient advocacy, and navigating healthcare systems. Reliable, adaptable, and consistently delivers results in dynamic environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Medical Case Manager
The Salvation Army
Bronx, NY
01.2011 - Current
- Enhanced referral rates through delivery of exceptional service and cultivation of strong relationships with patients and caregivers.
- Collaborated with clinicians to design and oversee comprehensive care plans for at-risk patients.
- Facilitated development of personalized discharge plans to ensure safe transitions into community and home environments
- Documented case notes daily and coordinated follow-up for seamless case management
Case Manager Assistant
The Salvation Army
Bronx, NY
12.2007 - 01.2011
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Complete intakes, assessments, and services plan in a timely manner.
- Coordinated documentation and reporting for compliance with organizational policies and procedures.
- Assisted in case management processes to support client needs and improve service delivery.
Staff Coordinator Assistant
Utopia Home Care Inc.
Bronx, NY
05.2006 - 12.2007
Group Leader
United Bronx Parents DayCare
Bronx, NY
02.2002 - 05.2006
Probation Clerical Aid
Bronx Community Court
Bronx, NY
11.2001 - 02.2003
Educational Assistant
Aquinas Children Network
Bronx, NY
02.2000 - 10.2001
Education
Bachelor of Science - Psychology
Mercy College
NY05-2005
Skills
- Clinical assessment
- Case evaluation
- Case documentation skills
- Insurance Knowledge
- HIV awareness
- Patient Care
- Microsoft word
- RMA
- Excell
Certification
- Child Mandated Reported Certification
- HARP Certification
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Medical Case Manager
The Salvation Army
01.2011 - Current
Case Manager Assistant
The Salvation Army
12.2007 - 01.2011
Staff Coordinator Assistant
Utopia Home Care Inc.
05.2006 - 12.2007
Group Leader
United Bronx Parents DayCare
02.2002 - 05.2006
Probation Clerical Aid
Bronx Community Court
11.2001 - 02.2003
Educational Assistant
Aquinas Children Network
02.2000 - 10.2001
Bachelor of Science - Psychology
Mercy College