JENY C. WILCOXSON
Belle Chasse,LA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
Work History
Tickets and Travel Agent
MWR Information, Tickets, and Travel
10.2022 - Current
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided patrons with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Created promotional materials to increase visibility and attract larger market share.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Recreation Assistant
MWR Information, Tickets, and Travel
09.2022 - Current
- Involved in the day-to-day operation of the ITT Division.
- Completed end of the month inventory with emphasis on sales and accounting.
- Collected payments from customer associated with sales of tickets.
- Assisted in importing new tickets and pricing
- Provides support and assistance to the manager during special events.
- Coordinated with local and out-of-state vendors for the yearly Travel Expo.
- Ensures adherence to regulations, safety and security procedures, and protocols.
- Assists with planning, coordinating, and training of incoming Recreation Aide/Staff on proper selling procedures.
- Responded to public inquiries to provide information about programs and facilities.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
- Performed clerical, accounting, and bookkeeping duties to process participation fees and reconcile cash receipts daily.
- Collaborated with ITT Manager and staff in developing new recreational activities.
- Supervised the office while manager is away and address patron issues and promote fun, safety and inclusivity.
Recreation Aide
MWR Information, Tickets, and Travel
09.2021 - 09.2022
- Perfoms assigned duties and provides necessary services to authorized patron mostly park attraction tickets both local and out-of state.
- Communicated accurate information about available services and facilities to promote enrollment.
- Collected and analyzed participant feedback to inform program improvements.
- Set up and broke down equipment and supplies used in activities, focusing on safe handling and storing.
- Responded to military patrons inquiries to provide information about programs and facilities.
- Performed light custodial duties to provide clean and inviting facilities.
- Developed and monitored safety policies and procedures to facilitate safety of patrons (Covid Policy)
Education
Bachelor of Science - Nursing
Davao Doctors College
Davao City, Philippines04-2004
Bachelor of Science - Medical Technology
SouthWestern University
Cebu City, Philippines03-2002
Associate of Science - Health Science Education
SouthWestern University
Cebu City, Philippines06-2000
Skills
- Leisure travel
- Administrative tasks
- Itinerary development
- Travel arrangements
- Credit card payments
- Itinerary planning
- Tour preparation
- CPR certified
- Flexibility
- Program planning
- Inventory management
- Continuous improvement
- Interpersonal communication
- Computer proficiency
- Adaptability
- Team collaboration
- New hire orientation
Timeline
Tickets and Travel Agent
MWR Information, Tickets, and Travel
10.2022 - Current
Recreation Assistant
MWR Information, Tickets, and Travel
09.2022 - Current
Recreation Aide
MWR Information, Tickets, and Travel
09.2021 - 09.2022
Bachelor of Science - Nursing
Davao Doctors College
Bachelor of Science - Medical Technology
SouthWestern University
Associate of Science - Health Science Education
SouthWestern University
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