Jenyfer Carranza
Tampa
Summary
Dynamic hospitality professional with extensive experience in front desk management. Skilled in streamlining operations and resolving guest inquiries, consistently improving satisfaction and loyalty. Committed to fostering a collaborative team environment to drive service excellence.
Overview
7
7
years of professional experience
Work History
Front Desk Manager
Mainstay Hotel
Temple Terrace, FL
06.2024 - Current
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Trained and mentored new front desk staff on customer service protocols and hotel systems.
- Handled guest inquiries and complaints, delivering prompt resolutions to enhance satisfaction.
- Coordinated room assignments and maintained accurate reservation records using property management software.
Hotel Front Desk Supervisor
Sleep Inn Suites
Tampa, FL
04.2022 - 06.2024
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty to the hotel brand.
- Coordinated with housekeeping to ensure timely room availability for incoming guests.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
Operations Manager
StarTek
12.2019 - 02.2022
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Led cross-functional teams to implement quality assurance standards across service delivery channels.
- Developed training programs for new hires, improving onboarding effectiveness and employee retention rates.
- Analyzed performance metrics and identified areas for improvement, driving overall operational excellence.
Education
International Relations -
Universidad Catolica
12-2018
High School Diploma -
Day Star Schol
06-2013
Skills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Guest relations
- Hospitality service expertise
- Staff supervision
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Manager
Mainstay Hotel
06.2024 - Current
Hotel Front Desk Supervisor
Sleep Inn Suites
04.2022 - 06.2024
Operations Manager
StarTek
12.2019 - 02.2022
International Relations -
Universidad Catolica
High School Diploma -
Day Star Schol