JENYFER HUGHES
Los Banos,CA
Summary
Seeking a company with unwavering values, integrity, and a strong team-oriented environment that fosters personal and professional growth. Collaborate with individuals who share a deep commitment to exceptional customer service and making a positive impact in the community.
Overview
6
6
years of professional experience
Work History
Team Member
Target
Los Banos, CA
04.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Learned all required tasks quickly to maximize performance
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
- Contributed to team success by completing jobs quickly and accurately
- Developed strong cooperative relationships with coworkers and managers
- Maintained productive, efficient approach to all tasks
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Operated register to process payments and collect cash payment for order totals
- Worked different stations to provide optimal coverage and meet production goals
- Addressed and resolved customer complaints in polite and professional manner
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills
Escrow Assistant
Fidelity National Title
Santa Clara County
05.2020 - 12.2022
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues
- Assisted with inventory counts and stocking of merchandise
- Assisted customers in selecting merchandise best suited to needs
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure
- Monitored and verified merchandise for proper prices and labels
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines
- Improved customer satisfaction by quickly helping each person find desired items
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers
- Achieved high level of customer service with thorough product knowledge and attentive assistance
- Organized with files and information
- Assisted an Escrow Officer to manage and close files
- Managed funds to help facilitate closings
- Communicated with agents and loan officers to complete closings
- Ensured accuracy in contacts and figures to aid on smooth closings and easy communication
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied
- Obtained documents such as proof of insurance and HOA statements
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully
- Maintained open communication with lenders, brokers and borrowers
- Followed-up on status of releases, policies, and return of recorded documents
- Supported team members in managing their workload, contributing to a more productive work environment
- Maintained organized files for easy access, increasing team efficiency during transaction reviews
- Collaborated with real estate agents to address potential challenges, effectively resolving concerns before they escalated
- Prepared estimated closing statements for buyer and seller
- Enhanced client satisfaction by delivering timely and accurate escrow services
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings
- Handling sensitive financial information securely, protecting both clients' privacy and company reputation
- Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail
- Coordinated with title companies to efficiently process title orders, resulting in smoother transactions
- Consistently updated client information in company database, keeping records accurate and up-to-date throughout the transaction process
- Facilitated smooth document signing appointments, ensuring clients understood each step of the process
- Reduced errors in documentation by meticulously reviewing and verifying all necessary paperwork
- Studied and clarified buyer, seller, and lender instructions to determine escrow requirements
General Manager
Chipotle Mexican Grill
Mtn View, CA
02.2019 - 01.2020
- Returned executed loan packages to lender for review and approval in accordance with lender instructions
- Examined purchase and sale agreement for potential items of concern and addressed immediately
- Improved communication between clients and agents by promptly addressing inquiries and providing status updates
- Scheduled signings and gathered required paperwork
- Prepared detailed preliminary reports for review, consistently identifying discrepancies before they became issues
- Assisted in training new employees on company procedures and best practices, promoting teamwork within the office environment
- Processed and verified all new account applications and documents
- Verified ownership and transaction information and dividend distribution instructions to check conformance with governmental regulations using stock records and reports
- Managed the Accounting and Inventory for store operations
- Prepared staff work schedules and ensured proper training for the positions
- Provide expedient customer service while maintaining Corporate Food and Safety Standards
- Mediated employee staffing shortages
- Performed interviews to potential candidates for employment
- Maximized guest experience for customers
- Partnered with a team to provide expedient customer service
- Undertook responsibilities of Leader on Duty
- Inspired co-workers to stay focused and complete tasks
Senior Guest Services Team Leader
Target
San Jose, CA
11.2018 - 02.2019
Education
Escrow Assistant -
Fidelity National Title
Santa Clara County12.2022
Bachelor - Accounting
Grand Canyon University
Phoenix, AZ02.2013
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Leadership qualities
- Workplace safety
- Money handling
- Computer skills
- Organizing work stations
- Product knowledge
- Training and mentoring
- Complaint resolution
- Relationship building
- Order preparation
- Team building
- Continuous development
Timeline
Team Member
Target
04.2023 - Current
Escrow Assistant
Fidelity National Title
05.2020 - 12.2022
General Manager
Chipotle Mexican Grill
02.2019 - 01.2020
Senior Guest Services Team Leader
Target
11.2018 - 02.2019
Escrow Assistant -
Fidelity National Title
Bachelor - Accounting
Grand Canyon University