Jenyfer Rojas-Mercado
N Las Vegas
Overview
10
10
years of professional experience
Work History
Assistant Oce Manager
Upper Sports Management
LV
02.2023 - 08.2024
- Oce Duties: Printing, copying, filling, faxing, appointment setting, answering phones, making outbound calls as necessary, etc.
- Bilingual responsibilities : Accompany sta to appointments/meetings to translate from Spanish to English or vice versa.
- Computers Systems: Microsoft word, Apple products, excel, whatsapp, Skype, Microsoft teams, word docs, google docs.
- Other Responsibilities: Resolving property management issues, assisting with any sta questions/inquiries, tackling multiple projects, providing updates and timeframes for projects, attending and helping with company events, etc.
Lead Receptionist
iOce Workspace
Las Vegas
08.2024 - 04.2024
- Reception Duties : Greet Clients and their clients upon arrival. Redirect to the corresponding oce. Assist with in person tours. Set up new clients with their oce or virtual services. Sorted mail, as well as accepted and handled packages. Took inbound calls, and assisted with outbound calls as needed. Light cleaning duties and daily taking out of trash and restocking any items needed. Assisted with responding and sending out emails to clients and companies.
- Lead Receptionist Duies: Assist in watching over other receptionist and checking their work. Assisted with accounting, inventory, depositing checks, and taking over any escalations with clients or their guests. Sign up new clients and assist in renewing contracts.
- Other Duties: Marketing on social media by posting and messaging people daily. Cold calling potential clients to bring in more business. Building new furniture for clients. Assisting building manager in finding business for property management maintenance. Setup and stocked vending machine.
Collections Specialist
Diamond Resorts International/ Hilton Grand Vacations
LV
07.2016 - 01.2023
- Phone Operations: Made outbound calls to customers to collect on past-due accounts. Took inbound calls and assisted customers with questions, concerns, and processing payments.
- Customer Service: Answered members' questions regarding loans, loan status, contracts, recession periods, cancellation requests, etc. Assisted members in sending and providing any information requests such as; letters, payment histories, payos, copies of contracts, etc.
- Computers Systems: Worked on multiple systems simultaneously, such as NLS, Experian, other skip tracing sites, scripter, Microsoft Excel, Microsoft word, Clarity, Atlas, and teams.
- Financial Advisor: Reached out to members who got behind on payments and assisted in payments plans, deferments, and settlements.
Collections Bilingual Agent
Preferred Credit Inc.
LV
08.2018 - 01.2019
- Phone Operations: Made outbound calls to customers to collect on past-due accounts. Took inbound calls and assisted customers with questions, concerns, and processing payments.
- Customer Service: Addressed all customer concerns and assisted in contacting distributors as needed.
- Computers Systems: Worked on multiple systems simultaneously, such as NLS, Experian, other skip tracing sites, scripter, Microsoft Excel, and Microsoft word.
Support Center Receptionist, Customer Service Associate
Pacific Dental Service (PDS)
Henderson
08.2017 - 06.2018
- Phone Operations: Took inbound calls, assisted patients in scheduling Dental treatments, contacted Doctors, reached out to pharmacies, answered questions regarding upcoming treatments, and went over costs. Made outbound calls to notify patients about upcoming appointments, updates, cancellations, and follow-ups/callbacks.
- Customer Service: Assisted patients in scheduling, answering questions, and beginning emergency protocols as needed.
- Computer/Systems: worked on multiple systems simultaneously, such as scheduler(QSI) and Sales Force to pull up patient information.
Cashier
Target
LV
10.2014 - 03.2017
- Cashier: Dealt with money, checks, gift cards, credit cards.
- Customer Service: Problem-solving, resolutions, quick solutions.
- Guest Services: Returns, price matching, online orders, answering phones, price checking.
Education
High School Diploma -
Shadow Ridge High School
Las Vegas, NVSkills
- Problem-solving
- Customer service
- Adaptability
- Collaboration
- Strong work ethic
- Time management
- Critical thinking
- Handling pressure
- Leadership
- Creativity
- Word processing
- Computer navigation
- Mathematics
- Phone operations
- Multitasking
- Office skills
- NLS program
- Microsoft Excel
- Microsoft Word
- Skip tracing
- Salesforce
- QSI
Languages
- Spanish
- English
- Spanish
Timeline
Lead Receptionist
iOce Workspace
08.2024 - 04.2024
Assistant Oce Manager
Upper Sports Management
02.2023 - 08.2024
Collections Bilingual Agent
Preferred Credit Inc.
08.2018 - 01.2019
Support Center Receptionist, Customer Service Associate
Pacific Dental Service (PDS)
08.2017 - 06.2018
Collections Specialist
Diamond Resorts International/ Hilton Grand Vacations
07.2016 - 01.2023
Cashier
Target
10.2014 - 03.2017
High School Diploma -
Shadow Ridge High School