Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Additional Information
Timeline
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Jeong Hi Aan

Seattle,WA

Summary

Highly motivated student pursuing Masters Degree in Business Administration and Business Analytics is seeking practical experience as Business Analyst Intern. Organized and hardworking with first-rate communication and time management abilities. Eager to apply skills and make positive real-world contributions to business success. Excellent data analysis, modeling and forecasting skills. Trained in various analysis tools and proficient with SQL, Python, JavaScript. Highly analytical team player with excellent multitasking abilities and a flexible approach to managing competing priorities. Well-qualified Intern proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Overview

7
7
years of professional experience
2
2
years of post-secondary education
1
1
Language

Work History

Logistics Coordinator

TRANS Pacific Solutions
Seoul
01.2019 - Current
  • Lead a team to coordinate aircraft shipment with local and international logistic companies and government organization
  • Incorporate Data Analytics for creating optimal business plan and goals
  • Managed system support functions to set priorities and service levels expectations.
  • Processed and entered customer orders into database and provided proactive customer service for accounts.
  • Generated documentation and information required for customer shipments.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.

Study Abroad Advisor

Pathway Education
Seoul, Korea
06.2018 - 12.2020
  • Extended outreach and marketing efforts to educate stakeholders in community about programs and services offered.
  • Collaborated with parents, school faculty and staff to address problems and grow student success.
  • Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
  • Oversaw career and job fairs to connect students with area schools and employers.
  • Reviewed transcripts to verify students met graduation or college entrance requirements and wrote letters of recommendation.
  • Planned and promoted career planning presentations, work experience programs and career workshops.
  • Helped students develop organizational, time management and study skills.
  • Counseled students regarding course and program selection, class scheduling and registration and career planning.

Customer Service Intern

Asiana Airlines
Seoul/Incheon, South Korea
04.2015 - 12.2015
  • Provided exceptional customer care by responding to their requests, assisting with the special need passengers to make their travel more comfortable and care-free.
  • Reviewed and categorized customer comments for immediate response and for future analysis.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Worked with various departments and government organizations to find the optimal solutions to resolve passenger’s needs.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Cross-trained and backed up other customer service staff members.

Education

MBA & Certificate in Business Analytics -

Seattle University
Seattle
09.2020 - Current

Bachelor of Arts - Aviation Service & Tourism Management

Kyungin Women's University

Skills

Data analysis

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Accomplishments

Class President: Siheung High School 2011-2013

Department Leader: Kyungin Women's University

Translator: Asian Games 2014 Maldives

Affiliations

Member: The National Society of Leadership and Success

Additional Information

Highly motivated to begin a meaningful professional development and career.

Timeline

MBA & Certificate in Business Analytics -

Seattle University
09.2020 - Current

Logistics Coordinator

TRANS Pacific Solutions
01.2019 - Current

Study Abroad Advisor

Pathway Education
06.2018 - 12.2020

Customer Service Intern

Asiana Airlines
04.2015 - 12.2015

Bachelor of Arts - Aviation Service & Tourism Management

Kyungin Women's University

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Jeong Hi Aan