Jeong Hi Aan
Seattle,WA
Summary
Highly motivated student pursuing Masters Degree in Business Administration and Business Analytics is seeking practical experience as Business Analyst Intern. Organized and hardworking with first-rate communication and time management abilities. Eager to apply skills and make positive real-world contributions to business success. Excellent data analysis, modeling and forecasting skills. Trained in various analysis tools and proficient with SQL, Python, JavaScript. Highly analytical team player with excellent multitasking abilities and a flexible approach to managing competing priorities. Well-qualified Intern proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Logistics Coordinator
TRANS Pacific Solutions
Seoul
01.2019 - Current
- Lead a team to coordinate aircraft shipment with local and international logistic companies and government organization
- Incorporate Data Analytics for creating optimal business plan and goals
- Managed system support functions to set priorities and service levels expectations.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Generated documentation and information required for customer shipments.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
Study Abroad Advisor
Pathway Education
Seoul, Korea
06.2018 - 12.2020
- Extended outreach and marketing efforts to educate stakeholders in community about programs and services offered.
- Collaborated with parents, school faculty and staff to address problems and grow student success.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Oversaw career and job fairs to connect students with area schools and employers.
- Reviewed transcripts to verify students met graduation or college entrance requirements and wrote letters of recommendation.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Helped students develop organizational, time management and study skills.
- Counseled students regarding course and program selection, class scheduling and registration and career planning.
Customer Service Intern
Asiana Airlines
Seoul/Incheon, South Korea
04.2015 - 12.2015
- Provided exceptional customer care by responding to their requests, assisting with the special need passengers to make their travel more comfortable and care-free.
- Reviewed and categorized customer comments for immediate response and for future analysis.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Worked with various departments and government organizations to find the optimal solutions to resolve passenger’s needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and backed up other customer service staff members.
Education
MBA & Certificate in Business Analytics -
Seattle University
Seattle 09.2020 - Current
Bachelor of Arts - Aviation Service & Tourism Management
Kyungin Women's University
Skills
Data analysis
Statistical analysis
Data Mapping
Competitive analysis
Operations analysis
Business Development
Logistics
JavaScript
SQL
Python
Accomplishments
Class President: Siheung High School 2011-2013
Department Leader: Kyungin Women's University
Translator: Asian Games 2014 Maldives
Affiliations
Member: The National Society of Leadership and Success
Additional Information
Highly motivated to begin a meaningful professional development and career.
Timeline
MBA & Certificate in Business Analytics -
Seattle University
09.2020 - Current
Logistics Coordinator
TRANS Pacific Solutions
01.2019 - Current
Study Abroad Advisor
Pathway Education
06.2018 - 12.2020
Customer Service Intern
Asiana Airlines
04.2015 - 12.2015
Bachelor of Arts - Aviation Service & Tourism Management
Kyungin Women's University