Kathryn Pupo
Summary
Cuban-American professional from Miami with experience in logistics, customer service management, warehouse operations, and sales. Fluent in English and Spanish, known for positive energy, strong communication skills, staying organized under pressure, and delivering excellent customer experiences in fast-paced environments.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Logistics Coordinator
Soho Studio Corp
Burlington
12.2022 - 05.2026
- Coordinate and schedule inbound and outbound shipments
- Communicate with carriers, drivers, warehouses, and customers regarding delivery updates
- Track shipments and ensure on-time deliveries
- Prepare and process shipping documents, invoices, and Bills of Lading (BOLs)
- Maintain accurate transportation and inventory records
- Monitor order status and resolve shipping delays or issues quickly
- Negotiated and confirmed freight rates and delivery schedules with carriers to optimize logistics costs
- Ensure compliance with company policies and transportation regulations
- Coordinate pickup and delivery appointments with vendors and customers
- Use logistics software and tracking systems to monitor shipments and inventory
- Maintained communication between sales teams, warehouse staff, and transportation providers to ensure alignment and timely updates
- Handle customer inquiries related to shipments, delivery timelines, and freight issues
- Analyzed shipping data to identify opportunities for efficiency improvements and cost reductions
- Resolve discrepancies involving damaged, missing, or delayed shipments
- Create reports related to shipping performance, freight costs, and delivery metrics
- Prioritize multiple shipments and deadlines in a fast-paced environment
- Provide excellent customer service while maintaining strong organizational skills
Command and Control
Misfits Market
Burlington
03.2019 - 11.2022
- Assigned customer orders to production lines based on truck pickup schedules and shipping deadlines
- Coordinated workflow between warehouse operations and production teams, ensuring timely completion of orders
- Prioritized production schedules according to carrier arrival times and outbound shipment requirements
- Monitored order progress and adjusted line assignments to prevent delays and maintain operational efficiency
- Communicated with warehouse supervisors, transportation teams, and loaders regarding shipment priorities
- Ensured orders were completed accurately and staged for scheduled truck pickups
- Tracked outbound loads and verified shipments met dispatch timelines
- Responded quickly to schedule changes, rush orders, and transportation delays
- Used warehouse management systems and logistics software to monitor order flow and shipment status
- Coordinated with dispatch and transportation teams to support smooth warehouse distribution operations
- Organized production schedules to improve workflow efficiency and reduce bottlenecks
- Worked in a fast-paced distribution environment while managing multiple priorities and deadlines simultaneously
Customer Support Manager
Carmax
Miami
08.2016 - 01.2019
- Managed daily operations of the customer service department in a fast-paced automotive retail environment
- Supervised and supported customer service associates to ensure excellent customer experiences
- Resolved escalated customer concerns professionally and efficiently
- Handled customer complaints and worked to achieve positive resolutions while maintaining customer satisfaction
- Assisted customers with vehicle purchases, financing questions, service concerns, and account inquiries
- Monitored team performance and provided coaching, training, and feedback to improve productivity and service quality
- Scheduled staff coverage and delegated tasks to maintain smooth department operations
- Coordinated communication between sales, service, finance, and operations departments
- Tracked department metrics, customer feedback, and service performance goals
- Maintained accurate records of customer interactions, transactions, and issue resolutions
- Supported conflict resolution between customers and staff while maintaining a professional environment
- Ensured timely follow-up on customer requests, appointments, and concerns
- Helped improve operational efficiency and customer satisfaction through process improvements
- Managed multiple priorities in a high-volume retail setting while maintaining attention to detail
- Provided leadership and motivation to team members to promote a positive and productive workplace
Sales Representative
Safelink Wireless
Miami
12.2015 - 07.2016
- Generated and initiated leads to enroll qualified customers in the SafeLink Wireless government assistance program
- Met daily and weekly enrollment goals in a fast-paced sales environment
- Promoted wireless products, phone services, and program features to potential clients
- Educated customers on eligibility requirements, program benefits, and available wireless services
- Verified customer information to ensure compliance with program guidelines and regulations
- Provided excellent customer service by answering questions and resolving concerns regarding services and enrollment
- Built strong customer relationships through professional communication and support
- Followed up with prospective clients to increase enrollments and customer satisfaction
- Maintained accurate records of customer applications, approvals, and service activations
- Assisted customers with account setup, phone activation, and troubleshooting basic service issues
- Worked in high-traffic community locations and events to increase outreach and client engagement
- Collaborated with team members and management to improve enrollment performance and operational efficiency
- Demonstrated strong communication, sales, problem-solving, and interpersonal skills while managing customer interactions daily
Education
Bachelor of Arts - Business Administration
Florida International University
Miami, FL 05.2012 - 07.2016
Skills
- Shipment coordination
- Freight negotiation
- Logistics software
- Inventory management
- Data analysis
- Customer communication
- Performance tracking
- Process improvement
- Compliance standards
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Stress management
- Decision-making
- Scheduling coordination
- Route optimization
- Supply chain operations
- Shipment tracking
- Load planning support
- Spreadsheet tracking
- Communication
- Shipping procedures
- Analytical thinking
- Training and leadership
- Relationship management
- Team leadership
- Customer relations
- Scheduling
- Multi-task management
- Customer service
- Strong teamwork
- Lead generation
- Microsoft PowerPoint
- Computer proficiency
- Positive and professional
- Shipping operations
- International sales support
- Retail customer service
- Record preparation
- Workflow optimization
- Performance analysis
- Effective communication
- Microsoft office
- Critical thinking
- Problem-solving
- Multitasking
- Computer skills
- Google drive
- Written communication
- Expertise in Excel
- Active listening
- Call center operations
- Database research
- Technical troubleshooting
- Payment management
- Data entry
- CRM systems
- Product knowledge
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Logistics Coordinator
Soho Studio Corp
12.2022 - 05.2026
Command and Control
Misfits Market
03.2019 - 11.2022
Customer Support Manager
Carmax
08.2016 - 01.2019
Sales Representative
Safelink Wireless
12.2015 - 07.2016
Bachelor of Arts - Business Administration
Florida International University
05.2012 - 07.2016