Jeovani Tapia
Summary
Accomplished Supervision Roles with a proven track record at Hobby Lobby, adept in fostering teamwork and collaboration while driving results. Skilled in problem-solving and people management, enhanced by bilingual abilities and computer proficiency. Demonstrated success in improving team performance and conflict resolution, ensuring a positive, productive workplace. I have shown my strengths in being dependable and have learned and accomplished any tasks that have been put my way with full professionalism.
Overview
13
13
years of professional experience
Work History
Team Leader
Hobby Lobby
06.2017 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Worked close with management on accomplishing daily reports and daily tasks.
Shift Manager
McDonald's
06.2011 - 06.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Troubleshot equipment to reduce service calls and downtime.
Education
High School Diploma -
El Reno High School
El Reno, OK2013
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- People Management
Timeline
Team Leader
Hobby Lobby
06.2017 - Current
Shift Manager
McDonald's
06.2011 - 06.2017
High School Diploma -
El Reno High School