Summary
Overview
Work History
Education
Skills
Timeline
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Jeovanna Mobley

Morristown,NJ

Summary

Customer-focused professional with extensive experience in delivering high-quality service across various industries. Proven ability to address customer needs with empathy and integrity, ensuring alignment with company values. Expertise in problem solving and conflict resolution, consistently enhancing customer satisfaction and loyalty.

Overview

7
7
years of professional experience

Work History

Account Manager - Medical Billing

Advanced Electronic Medical Billing Inc.
02.2025 - Current
  • Generated and analyzed AR aging reports weekly to track overdue accounts.
  • Utilized aging reports to prioritize older, high-value claims at risk of non-payment.
  • Investigated causes of payment delays or denials, including coding errors and missing information.
  • Communicated with insurance companies to verify claim statuses and expedite processing.
  • Appealed denied claims by correcting errors and providing necessary documentation within deadlines.
  • Followed up with patients regarding financial responsibilities and arranged payment plans.
  • Implemented denial prevention strategies by identifying root causes and reducing future rates.

Pharmacy Technician

CVS Pharmacy
03.2023 - 06.2025
  • Resolved customer issues via in-person interactions and telephone support for order placement and navigation.
  • Collected co-payments or full payments from customers to ensure efficient transactions.
  • Maintained drug storage procedures, registries, and records for controlled substances.
  • Measured, counted, and compounded medications in accordance with standard operating procedures.
  • Entered and processed prescriptions into internal systems with high accuracy.
  • Stocked, labeled, and inventoried medication to maintain precise records.
  • Consulted with insurance representatives for claims processing and payment reconciliation.
  • Welcomed customers to the pharmacy, addressing inquiries regarding prescriptions and over-the-counter products.

Hairstylist's Assistant

Laboratory Hair Studio
07.2018 - 02.2022
  • Offer exceptional service and support to walk-in and scheduled customers.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Complete basic styles for regular customers by using strong blow-drying and curling abilities.
  • Conducted thorough shampoo treatments to enhance client experience.
  • Supported hair stylists by applying base colors and toners.
  • Recommend products for clients based on individual needs.
  • Increase client satisfaction by providing excellent customer service.
  • Check in with clients to confirm comfort throughout appointments and services.
  • Maintained cleanliness and proper sanitation of work areas, tools, and equipment to reduce disease spread and health risks in shared environments.

Education

Morristown High School
Morristown, NJ

No Degree - Cosmetology License

Artistic Academy of Hair Design
Morris Plains, NJ
07-2018

Skills

  • Leadership experience
  • Communication skills
  • Revenue forecasting
  • Organizational expertise
  • Payment processing
  • Interpersonal skills
  • Dispute resolution
  • Collaboration abilities
  • Problem-solving expertise
  • Workflow efficiency
  • Computer proficiency

Timeline

Account Manager - Medical Billing

Advanced Electronic Medical Billing Inc.
02.2025 - Current

Pharmacy Technician

CVS Pharmacy
03.2023 - 06.2025

Hairstylist's Assistant

Laboratory Hair Studio
07.2018 - 02.2022

Morristown High School

No Degree - Cosmetology License

Artistic Academy of Hair Design