Jeovanna Mobley
Morristown,NJ
Summary
Customer-focused professional with extensive experience in delivering high-quality service across various industries. Proven ability to address customer needs with empathy and integrity, ensuring alignment with company values. Expertise in problem solving and conflict resolution, consistently enhancing customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Account Manager - Medical Billing
Advanced Electronic Medical Billing Inc.
02.2025 - Current
- Generated and analyzed AR aging reports weekly to track overdue accounts.
- Utilized aging reports to prioritize older, high-value claims at risk of non-payment.
- Investigated causes of payment delays or denials, including coding errors and missing information.
- Communicated with insurance companies to verify claim statuses and expedite processing.
- Appealed denied claims by correcting errors and providing necessary documentation within deadlines.
- Followed up with patients regarding financial responsibilities and arranged payment plans.
- Implemented denial prevention strategies by identifying root causes and reducing future rates.
Pharmacy Technician
CVS Pharmacy
03.2023 - 06.2025
- Resolved customer issues via in-person interactions and telephone support for order placement and navigation.
- Collected co-payments or full payments from customers to ensure efficient transactions.
- Maintained drug storage procedures, registries, and records for controlled substances.
- Measured, counted, and compounded medications in accordance with standard operating procedures.
- Entered and processed prescriptions into internal systems with high accuracy.
- Stocked, labeled, and inventoried medication to maintain precise records.
- Consulted with insurance representatives for claims processing and payment reconciliation.
- Welcomed customers to the pharmacy, addressing inquiries regarding prescriptions and over-the-counter products.
Hairstylist's Assistant
Laboratory Hair Studio
07.2018 - 02.2022
- Offer exceptional service and support to walk-in and scheduled customers.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Complete basic styles for regular customers by using strong blow-drying and curling abilities.
- Conducted thorough shampoo treatments to enhance client experience.
- Supported hair stylists by applying base colors and toners.
- Recommend products for clients based on individual needs.
- Increase client satisfaction by providing excellent customer service.
- Check in with clients to confirm comfort throughout appointments and services.
- Maintained cleanliness and proper sanitation of work areas, tools, and equipment to reduce disease spread and health risks in shared environments.
Education
Morristown High School
Morristown, NJNo Degree - Cosmetology License
Artistic Academy of Hair Design
Morris Plains, NJ07-2018
Skills
- Leadership experience
- Communication skills
- Revenue forecasting
- Organizational expertise
- Payment processing
- Interpersonal skills
- Dispute resolution
- Collaboration abilities
- Problem-solving expertise
- Workflow efficiency
- Computer proficiency
Timeline
Account Manager - Medical Billing
Advanced Electronic Medical Billing Inc.
02.2025 - Current
Pharmacy Technician
CVS Pharmacy
03.2023 - 06.2025
Hairstylist's Assistant
Laboratory Hair Studio
07.2018 - 02.2022
Morristown High School
No Degree - Cosmetology License
Artistic Academy of Hair Design
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