SPLUNK
Jephtha Urete
Cyber Security Analyst
Fairfield Township,OH
Summary
Trusted Cyber Security Analyst with 6+ years protecting companies against both internal and external threats. Talented at preemptively detecting unidentified threat vectors and applying preventive measures to mitigate security flaws. Employs technological solutions and personnel training to harden both people and machines against malicious actors.
Overview
7
7
years of professional experience
26
26
years of post-secondary education
1
1
Certification
Work History
Manufacturing Team Member
Mitsubishi Electric Automotive, America.Inc
Mason, OH
04.2017 - Current
- Documented production information via daily system logs and discussed non-conformance issues with management.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Packaged items per hour to meet challenging production targets.
- Organized work to meet demanding production goals with 99% success rate.
Tier 1 Technical Support Representative
Charter Communication, Inc.
Cincinnati, OH
05.2016 - 02.2017
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Manage over 50 customer calls per day.
Technical Support Specialist
Pomeroy IT Solutions Inc.
Hebron, KY
02.2014 - 03.2016
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Remote and Phone support for Help Desk including research and resolution for technical problems via chat, phone, email, or ticket system.
- Activated accounts for clients interested in new services.
- Fielded average of 30 inbound phone calls to deliver effective support and remotely resolve service issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Associate of Applied Science - Cyber Security
08.2018 - 12.2020
Bachelor of Science - Business Administration
06.1998 - 09.2021
Skills
PCI Compliance
undefinedAccomplishments
- Trained end users on proper security protocol to minimize cybersecurity attacks.
- Performed comprehensive investigations of security breaches and implemented appropriate solutions.
- Supervised team of 16 staff members.
Software
OSSIM (Open Source Security Information Management)
Wireshake
Security information and event management (SIEM)
Cyberoam
AlienVault SIEM
Certification
CompTIA A+
Additional Information
PROFESSIONAL TRAINING
-The Darker Side of the Web - iQ4 cybersecurity virtual Apprenticeship
- Security Information and Event Management (SIEM) SOC TRAINING - koenig-Solution
Interests
Playing soccer
Dancing
Volunteering
Timeline
Cincinnati State Community & Technical College - Associate of Applied Science, Cyber Security
08.2018 - 12.2020
Manufacturing Team Member - Mitsubishi Electric Automotive, America.Inc
04.2017 - Current
Tier 1 Technical Support Representative - Charter Communication, Inc.
05.2016 - 02.2017
Technical Support Specialist - Pomeroy IT Solutions Inc.
02.2014 - 03.2016
Delta State University Abraka. - Bachelor of Science, Business Administration
06.1998 - 09.2021
CompTIA A+
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