Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeptha Peoples

Moreno Valley,CA

Summary

Maintain a strong reputation for achieving high levels of customer satisfaction. Reliable and driven. Be a solid team player with an upbeat and positive attitude. Seeking a leadership role in any customer service facility. Being around advanced energetic and motivational workers and leaders dedicated to quality customer service and handling customers at an accurate and fast pace.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Bartender

CASINO MORONGO
10.2023 - Current
  • Prepare and serve alcoholic and non-alcoholic beverages to casino guest and for cocktail serves
  • Executing responsible alcoholic service in accordance with TIPS training
  • Process payments for guest drinks
  • Cleaning and maintaining counters, glasses and bar equipment, ensuring a high level of cleanliness
  • Performing excellent verbal and communication skills with guests and colleagues
  • Knowledge of all phases of beverage administration, cost control, and familiarity of all beverage services
  • Enforcing ABC regulations and having the highest regard for guests service

Property Manager

5 STAR PROPERTY MANAGEMENT
12.2011 - Current
  • Address customer service inquiries in a timely and accurate fashion
  • Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
  • Properly directed inbound calls in phone queues to improve call flow
  • Made reasonable procedure exceptions to accommodate unusual customer requests
  • Achieved customer satisfaction rating of 95% within six months, exceeding corporate target

Server

HOFBRAUHAUS
03.2020 - 08.2023
  • Protected establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies “ post COVID
  • Helped patrons select food and beverages by presenting menu; offering cocktails and aperitifs; suggesting courses; explaining the chef’s specialties; identifying appropriate wines; answering food preparation questions
  • Transmitted orders to bar and kitchen by recording patrons’ choices; identified patrons’ special dietary needs and special requests
  • Kept kitchen staff informed by noting timing of meal progression
  • Responded to additional patron requirements by inquiring of needs; observed dining process by being responsive at all times
  • Maintained table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
  • Concluded dining experience by acknowledging choice of restaurant; inviting patrons to return

Server

SUGAR FACTORY
01.2017 - 04.2020
  • Responsible for taking orders and serving food and beverages to guests
  • Played an important role in guest satisfaction, also responsible for checking on customers to ensure that they are enjoying their meals and taking action to correct any problems
  • Sugar Factory is a fast paced and high volume dining restaurant
  • Was expected to work well under pressure, with a high table turn skill set

Server/Bartender

P. F. CHANGS
05.2018 - 12.2019
  • Inform patrons the restaurant’s daily specials
  • Explain the preparation and cooking methods as well as ingredients of various menu items
  • Take orders from customers for food and beverages, write down or memorize the orders; and enter information into the computer for transmission to the kitchen
  • Serve food and beverages promptly
  • Ensure that customers are enjoying their meals or that they do not have any problem with their food
  • Check their identification to make sure that they meet the minimum age requirement for consuming alcoholic beverages
  • Collects the customers’ payments and prepares bills with itemized costs and appropriate taxes
  • Prepare and tidy up the tables or counters; make sure there is enough salt, sugar, pepper, cream, other condiments and napkins in every table or counter
  • Perform other duties like brewing coffee and preparation of salads and appetizers
  • Stay alert for customer’s requests and be prompt to address them

Server

GOLDEN GAMING ENTERTAINMENT
02.2016 - 03.2018
  • Responsible for patrons having an enjoyable dining experience by providing quality customer service
  • Take orders and serve food and beverages to patrons at tables in the dining establishment, Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, collecting payments and thanking guests
  • Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee

Contracts Clerk

ELDORADO RESORTS CORP.
03.2007 - 02.2016
  • Responsible for preparation and verification of contracts and associated paperwork to prepare a complete contract package
  • Maintained and retrieved contract documents as needed
  • Checks submitted documents for completeness and compliance with federal or state regulations and company policy

Education

General Education Diploma - undefined

Community College Southern Nevada

High School - undefined

Valley View High School
Moreno Valley, CA

Skills

  • Passionate about promoting an exceptional product
  • A good memory and an eye for details
  • Coachable, accepts constructive feedback and seeks to continuously improve and innovate service and support
  • Ability to work effectively under time pressure and for long and extended hours
  • High standards, Ambitious to succeed in a competitive environment
  • Financially driven, Impeccable work ethic
  • Trainer, Demonstrates positive role-model behavior
  • Great sales experience and persuasion techniques
  • Problem solving skills necessary to keep customers and clients satisfied
  • Ability to multitask
  • Experience in preparing salad and other appetizers, and coffee

Certification

Sheriff Card; TAM Card; Food Handlers Card; Responsible Gambling; Alcohol Awareness Training.

Timeline

Bartender

CASINO MORONGO
10.2023 - Current

Server

HOFBRAUHAUS
03.2020 - 08.2023

Server/Bartender

P. F. CHANGS
05.2018 - 12.2019

Server

SUGAR FACTORY
01.2017 - 04.2020

Server

GOLDEN GAMING ENTERTAINMENT
02.2016 - 03.2018

Property Manager

5 STAR PROPERTY MANAGEMENT
12.2011 - Current

Contracts Clerk

ELDORADO RESORTS CORP.
03.2007 - 02.2016

General Education Diploma - undefined

Community College Southern Nevada

High School - undefined

Valley View High School

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