Jerald Hayes II
Zillah,WA
Summary
Accomplished professional with over 30 years of experience in Customer Service and Cash Handling at Quinault Beach Resort. Expertise in enhancing guest experiences and optimizing operational efficiency. Proficient in Management and Data Entry, consistently delivering reliability and professionalism to achieve excellence.
Overview
21
21
years of professional experience
Work History
Softcount,cage Cashier
Quinault Beach Resort
07.2019 - 12.2025
- Processed cash transactions accurately and efficiently for gaming operations.
- Assisted customers with inquiries, enhancing overall guest experience.
- Maintained cash drawer integrity through regular reconciliations and audits.
- Collaborated with team members to streamline cash handling procedures.
Assistant Manager
Thriftway Market
07.2017 - 07.2019
Kept all the products stocked and cleaned.
Managed the cashiers.
Brought inventory using a pallet jack.
Counted money and ran the cash register.
Handled customer service.
Front End Manager
Quality Foods Center
01.2005 - 06.2017
- Supervised daily operations to ensure efficient front-end service and customer satisfaction.
- Trained and mentored staff on best practices for customer interactions and cash handling.
- Implemented new checkout procedures, improving transaction speed and reducing wait times.
- Analyzed customer feedback to identify areas for service enhancements and staff training needs.
Education
High School Diploma -
Kentwood High School
Kent, WACulinary Arts -
Lake Washington Vo-Tech
Kirkland, WASkills
- Reliability and punctuality
- Professionalism and courtesy
- Cash handling
- Data entry efficiency
- 11 years in fast food restaurant
- Management
- Schedule making
- Ordering inventory
- Customer service
Timeline
Softcount,cage Cashier
Quinault Beach Resort
07.2019 - 12.2025
Assistant Manager
Thriftway Market
07.2017 - 07.2019
Front End Manager
Quality Foods Center
01.2005 - 06.2017
High School Diploma -
Kentwood High School
Culinary Arts -
Lake Washington Vo-Tech