Jeraldine Benitez
Germantown,MD
Summary
Seeking a challenging yet rewarding role where I can leverage my 8 years of experience providing fast, accurate, and empathetic support to a wide range of customers.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Montgomery County Photo Enforcement Call Center
Burtonsville, MD
07.2018 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Front Desk Receptionist
BMW Collision Center
Rockville, MD
09.2017 - 07.2018
- Maintained detailed records of all sales transactions, ensuring accuracy in documentation and accounting processes.
- Resolved customer complaints professionally and effectively, maintaining a high level of customer satisfaction throughout the repair process.
- Worked with customers and insurance companies to obtain payments.
- Increased overall efficiency by optimizing workflow, delegating tasks, and implementing time-saving procedures.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
Front Desk Receptionist
DARCARS Chrysler, Dodge & Jeep
Rockville, MD
04.2016 - 09.2017
- Providing excellent customer service via phone, emails and in person, managing high-volume of inbound and outbound calls to ensure customer satisfaction and retention.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected vehicle deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
High School -
Gaithersburg High School
Gaithersburg, MDSkills
- Fully competent with 8 years of Bilingual customer service and organizational skills 8 years of experience in Microsoft office and outlook Easily adaptable to change and time management Resourceful, attentive learner and active listener
- Problem-solving skills
- Customer support
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
Montgomery County Photo Enforcement Call Center
07.2018 - Current
Front Desk Receptionist
BMW Collision Center
09.2017 - 07.2018
Front Desk Receptionist
DARCARS Chrysler, Dodge & Jeep
04.2016 - 09.2017
High School -
Gaithersburg High School