Jeraldine Cutler
Miami Gardens,fl
Summary
To obtain a challenging position in a dynamic and innovative organization where I can utilize my skills in performance management, communication and problem analysis with informed decision of skills and proficiency in communication.
Overview
14
14
years of professional experience
Work History
Rideshare Driver
Uber And Lyft
Miami, FL
02.2020 - 07.2024
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Performed pre-trip vehicle inspections according to company standards to ensure safety on the road.
- Ensured compliance with all federal and state laws pertaining to transportation services.
- Navigated routes using GPS systems for efficient delivery of passengers.
- Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
- Adhered to all city regulations related to ride share services such as speed limits, parking rules.
Call Center - Pharmacy Technician
Walgreens
Miramar, FL
05.2021 - 09.2023
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Managed filing of prescriptions, both electronically and manually.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Environmental Services Housekeeper
Crothall Healthcare Services
Wayne, PA
10.2020 - 04.2021
- Inspected all areas after completion of work to ensure that they were cleaned properly.
- Emptied trash cans and replaced liners as needed.
- Replenished supplies such as soap, toilet paper and paper towels in restrooms.
- Adhered to departmental policies regarding safety protocols while performing job duties.
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
Customer Service Professional
Comcast
Miramar, FL
10.2010 - 04.2019
- Provided support for technical issues related to products or services.
- Maintained knowledge of product information, pricing, promotions, and policies.
- Participated in training sessions to stay current on new products and services.
- Adhered strictly to confidentiality requirements regarding customer information.
- Participated in training sessions on new products or services offered by the company.
- Listened to customer inquiries and responded with appropriate solutions.
- Resolved customer complaints in a timely fashion.
Education
Associate of Science - Criminal Justice Technology
Miami Dade College
Miami, FL12-1992
High School Diploma -
Miami Edison Senior High School
Miami, FL06-1987
Skills
- Microsoft-Internet Explorer,Word, Excel, Outlook, Windows
- MS Office
- MS Word/Works
- MS Powerpoint
- Enthusiastic and courteous phone and live communication skills
- Proficient in ACSR Biller ( Customer Data Base)
- A part of the Call Flow Quality Pilot and Implementation Team
- Training Lead for the newly hired Performance Coach
- Professional of IPP retention skill set calls
- Verbal Communication Skills
- Interpersonal Communication Skills
- Cashier/Retail
- Stock/Receiving Clerk
- Inventory
- Security Guard
Timeline
Call Center - Pharmacy Technician
Walgreens
05.2021 - 09.2023
Environmental Services Housekeeper
Crothall Healthcare Services
10.2020 - 04.2021
Rideshare Driver
Uber And Lyft
02.2020 - 07.2024
Customer Service Professional
Comcast
10.2010 - 04.2019
Associate of Science - Criminal Justice Technology
Miami Dade College
High School Diploma -
Miami Edison Senior High School