Open To Work
Jerali Leopold
Bentonville,AR
Summary
Results-driven sales professional with a proven history of building strong client relationships and driving sales growth through effective communication and follow-up. Skilled in creating loyal customers by delivering exceptional service and support. Experienced in prospecting and exceeding sales targets, contributing to overall team success.
Overview
19
19
years of professional experience
Work History
Sales Representative/Collections Account Manager
Byrider
08.2022 - 05.2025
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Expanded customer base through cold calling, networking, and relationship building.
- Cultivated and sustained customer relationships to improve client retention and satisfaction.
- Conducted product demonstrations to effectively showcase features and benefits to potential clients.
- Optimized sales strategies based on performance data analysis, increasing team effectiveness and driving results.
- Executed strategic plans to align with organizational goals and support growth initiatives.
- Collaborated with finance team to streamline loan processing and approval workflows for customers.
- Managed collections processes for delinquent accounts to minimize losses.
- Developed and implemented strategic plans to enhance recovery rates.
- Led team initiatives to streamline account management workflows, improving efficiency.
Intermodal Sales Coordinator
ArcBest
08.2021 - 08.2022
- Coordinated sales activities, enhancing interdepartmental communication and optimizing workflow efficiency.
- Analyzed customer data to identify trends, improving sales forecasting accuracy.
- Managed customer inquiries and fostered relationships to boost overall satisfaction.
- Resolved customer inquiries through various channels, enhancing satisfaction and loyalty.
- Collaborated with team members to streamline service processes, improving response times.
- Collaborated with stakeholders to assess transportation needs and prioritize key project initiatives.
- Led transportation planning projects, ensuring compliance with regional policies and regulations.
- Conducted feasibility studies for proposed transportation projects, assessing costs and benefits.
Business Development Manager
Nissan of Wichita Falls
09.2020 - 04.2021
- Developed strategic partnerships to enhance market presence and drive revenue growth.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Spearheaded the design of targeted marketing campaigns that increased lead generation effectiveness.
- Established performance metrics to evaluate business development efforts and refine strategies for maximum effectiveness.
- Analyzed market trends to identify new business opportunities and inform decision-making.
- Facilitated regular client communication to address needs, strengthening relationships based on trust and mutual respect.
- Implemented customer relationship management tools to streamline client interactions and improve service delivery.
- Initiated new business opportunities through targeted marketing efforts. with marketing initiatives and strategic plans.
- Contacted potential customers via telephone, email, and in-person inquiries to generate leads. to potential customers via telephone, email, and in-person inquiries.
Internet Sales and Customer Relations Manager
Breeden Dodge
02.2018 - 09.2020
- Developed customer engagement strategies that increased satisfaction and loyalty.
- Developed customer engagement strategies to enhance satisfaction and loyalty.
- Led cross-functional teams to resolve complex customer inquiries efficiently.
- Spearheaded initiatives that streamlined complaint resolution processes, improving response times.
- Addressed customer complaints by actively listening and providing tailored solutions., provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Analyzed market trends to identify growth opportunities and optimize product offerings.
- Coordinated digital marketing campaigns across various platforms to drive lead generation.
- Managed e-commerce platform, ensuring seamless user experience and timely updates.
- Trained and mentored sales team on best practices for online customer interactions.
- Evaluated CRM systems for tracking sales leads and enhancing customer relationship management.
- Responded to internet inquiries and phone calls in a timely manner.
- Delivered superior customer service by anticipating needs and addressing concerns promptly. and individualized customer service.
Marketing and Business Development Manager
Rath Auto Resources
Fort Smith, AR
02.2016 - 12.2017
- Developed and implemented targeted marketing strategies to enhance brand visibility and market penetration.
- Conducted market research identifying growth opportunities and competitive positioning for automotive services, informing strategic decisions.
- Collaborated with sales teams to align marketing efforts with business objectives, driving revenue growth.
- Conducted market research to identify growth opportunities and competitive positioning for automotive services.
- Provided mentorship and training to junior consultants on best practices in business development and marketing strategies.
- Achieved growth objectives through acquisition of new clients, effective account management, and delivery of outstanding customer service.
- Processed vehicle titles and registrations accurately, ensuring compliance with state regulations.
- Resolved discrepancies in title documentation to uphold accuracy and customer satisfaction.
- Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
- Developed relationships with clients through attentive service during initial contact points at reception and telephone interactions.
Remote Call Center Manager
CarHop Auto Sales & Finance
10.2014 - 12.2015
- Directed daily operations of call center, ensuring optimal performance and customer satisfaction.
- Developed key performance indicators to monitor call center metrics, driving targeted improvements.
- Mentored staff on best practices in customer engagement, leading to increased employee retention rates.
- Analyzed customer feedback to pinpoint process improvement areas, leading to service enhancements.
- Utilized CRM software to track leads and manage client interactions, enhancing follow-up strategies.
- Collaborated with team members to identify market trends and adjust sales tactics accordingly.
- Conducted needs analysis to tailor solutions for clients, enhancing customer satisfaction and retention.
Business Development Marketing Consultant
Rath Auto Resources
04.2013 - 09.2014
- Developed and implemented targeted marketing strategies, enhancing brand visibility and customer engagement, leading to increased market presence.
- Conducted market research identifying growth opportunities and competitive positioning, informing strategic decisions for automotive services.
- Collaborated with cross-functional teams to create promotional campaigns, increasing lead generation effectiveness and supporting sales goals.
- Collaborated with cross-functional teams to create promotional campaigns that increased lead generation effectiveness.
- Conducted market research to identify growth opportunities and competitive positioning for automotive services.
- Achieved company growth objectives through the consistent acquisition of new clients, effective account management, and outstanding customer service delivery.
- Provided mentorship and training to junior consultants on best practices in business development and marketing strategies.
Leasing Agent
Powell Apartments
01.2011 - 02.2013
- Managed tenant inquiries and nurtured relationships to boost client satisfaction.
- Coordinated lease agreements and ensured compliance with regulations and policies.
- Streamlined application processes, improving efficiency and reducing turnaround time for approvals.
- Streamlined application processes, reducing approval turnaround time and enhancing overall efficiency.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Coordinated move-in and move-out processes to minimize vacancies through effective unit turnover management.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Night Shift Manager
Mr.Burger
07.2008 - 12.2010
- Supervised night shift operations to ensure efficient service and adherence to company standards.
- Trained and mentored staff on best practices for food safety and customer service excellence.
- Resolved customer issues promptly, fostering a positive dining experience during peak hours.
- Conducted performance evaluations, providing targeted feedback to improve individual and team performance.
- Resolved customer issues promptly, ensuring satisfaction and loyalty during high-traffic periods.
- Ran nightly reports closing out various accounts and detailing daily activities.
- Collaborated with upper management to implement promotional strategies, increasing night shift sales and customer engagement.
Door-to-Door Sales Representative
Arkansas Democrat-Gazette Inc.
08.2006 - 07.2008
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Conducted market research to identify target neighborhoods, optimizing sales strategies to align with local preferences.
- Developed strong customer relationships through effective communication and personalized sales approaches.
- Enhanced customer satisfaction by addressing concerns and providing exceptional service during door-to-door interactions.
- Trained new team members on best practices for engaging potential customers effectively.
- Collaborated with sales representatives to develop strategies that increased overall team productivity.
Education
High school diploma -
Fayetteville High School
Fayetteville, AR 08.2008 - 05.2010
Skills
- Sales expertise
- Lead generation
- Lead prospecting
- Cold calling
- Sales closing
- Objection handling
- Negotiation tactics
- Upselling strategies
- Customer retention
- Customer resolution
- Account management
- CRM proficiency
- Relationship selling
- Client acquisition tactics
- Relationship building
- Interpersonal communication
- Team leadership
- Customer service
- Customer relations
- Prospecting skills
- Lead tracking
- Complex problem-solving
- Problem solving
- Conflict resolution
- Prospecting skills
- Pipeline management
- Cross-functional collaboration
- Business development
Languages
English
Work Preference
Job Search Status
Open to workTimeline
Sales Representative/Collections Account Manager
Byrider
08.2022 - 05.2025
Intermodal Sales Coordinator
ArcBest
08.2021 - 08.2022
Business Development Manager
Nissan of Wichita Falls
09.2020 - 04.2021
Internet Sales and Customer Relations Manager
Breeden Dodge
02.2018 - 09.2020
Marketing and Business Development Manager
Rath Auto Resources
02.2016 - 12.2017
Remote Call Center Manager
CarHop Auto Sales & Finance
10.2014 - 12.2015
Business Development Marketing Consultant
Rath Auto Resources
04.2013 - 09.2014
Leasing Agent
Powell Apartments
01.2011 - 02.2013
High school diploma -
Fayetteville High School
08.2008 - 05.2010
Night Shift Manager
Mr.Burger
07.2008 - 12.2010
Door-to-Door Sales Representative
Arkansas Democrat-Gazette Inc.
08.2006 - 07.2008