Jerali Leopold
Fayetteville,AR
Summary
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Sales Representative/Collections Account Manager
JD BYRIDER / CNAC FINANCE
08.2022 - 05.2025
- Developed and maintained strong customer relationships to enhance client retention and satisfaction.
- Conducted product demonstrations to effectively showcase features and benefits to potential clients.
- Collaborated with finance team to streamline loan processing and approval workflows for customers.
- Optimized sales strategies based on performance data analysis, elevating overall team effectiveness and results.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Developed and executed strategic plans to achieve organizational goals and drive growth.
- Managed and motivated employees to be productive and engaged in work.
- Managed collections processes for delinquent accounts to minimize losses.
- Led team initiatives to streamline account management workflows, improving efficiency.
- Developed and implemented strategic plans to enhance recovery rates.
- Conducted vehicle repossessions in compliance with legal regulations and company policies.
- Coordinated recovery efforts with law enforcement and towing companies to ensure effective operations.
Intermodal Sales Coordinator
ArcBest
08.2021 - 08.2022
- Coordinated sales activities to enhance communication between departments and optimize workflow efficiency.
- Analyzed customer data to identify trends, improving sales forecasting accuracy.
- Managed customer inquiries and maintained relationships to ensure satisfaction.
- Resolved customer inquiries through various channels, enhancing satisfaction and loyalty.
- Collaborated with team members to streamline service processes, improving response times.
- Collaborated with stakeholders to identify transportation needs and prioritize project initiatives.
- Led transportation planning projects, ensuring compliance with regional policies and regulations.
- Conducted feasibility studies for proposed transportation projects, assessing costs and benefits.
Business Development Manager
Nissan of Wichita Falls
09.2020 - 04.2021
- Developed strategic partnerships to enhance market presence and drive revenue growth.
- Analyzed market trends to identify new business opportunities and inform decision-making.
- Implemented customer relationship management tools to streamline client interactions and improve service delivery.
- Spearheaded the design of targeted marketing campaigns that increased lead generation effectiveness.
- Established performance metrics to evaluate success of business development efforts and adjust strategies accordingly.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
Internet Sales and Customer Relations Manager
Breeden Dodge
02.2018 - 09.2020
- Developed customer engagement strategies to enhance satisfaction and loyalty.
- Led cross-functional teams to resolve complex customer inquiries efficiently.
- Spearheaded initiatives that streamlined complaint resolution processes, improving response times.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Developed and executed online sales strategies to enhance customer engagement and retention.
- Analyzed market trends to identify growth opportunities and optimize product offerings.
- Coordinated digital marketing campaigns across various platforms to drive lead generation.
- Managed e-commerce platform, ensuring seamless user experience and timely updates.
- Trained and mentored sales team on best practices for online customer interactions.
- Evaluated CRM systems for tracking sales leads and enhancing customer relationship management.
- Responded to internet inquiries and phone calls in timely matter.
- Provided superior and individualized customer service.
Business Development Marketing Consultant/Reception/Title Clerk
Rath Auto Resources
02.2016 - 12.2017
- Developed and implemented targeted marketing strategies to enhance brand visibility and customer engagement.
- Conducted market research to identify growth opportunities and competitive positioning for automotive services.
- Collaborated with cross-functional teams to create promotional campaigns that increased lead generation effectiveness.
- Developed and implemented targeted marketing strategies to enhance brand visibility and market penetration.
- Collaborated with sales teams to align marketing efforts with business objectives, driving revenue growth.
- Provided mentorship and training to junior consultants on best practices in business development and marketing strategies.
- Achieved company growth objectives through the consistent acquisition of new clients, effective account management, and outstanding customer service delivery.
- Processed vehicle titles and registrations accurately, ensuring compliance with state regulations.
- Coordinated title transfers and maintained detailed records for efficient processing.
- Resolved discrepancies in title documentation to uphold accuracy and customer satisfaction.
- Contributed to a welcoming atmosphere for patients by maintaining a clean and organized reception area.
- Ensured positive and welcoming environment for patients by meticulously maintaining cleanliness and organization of reception area.
- Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
Remote Call Center Manager
CarHop Auto Sales & Finance
10.2014 - 12.2015
- Directed daily operations of call center, ensuring optimal performance and customer satisfaction.
- Developed key performance indicators to monitor call center metrics and improve efficiency.
- Mentored staff on best practices in customer engagement, leading to increased employee retention rates.
- Analyzed customer feedback to identify areas for process improvement and service enhancement.
- Utilized CRM software to track leads, manage client interactions, and optimize follow-up strategies.
- Collaborated with team members to identify market trends and adjust sales tactics accordingly.
- Conducted needs analysis to tailor solutions for clients, enhancing customer satisfaction and retention.
Business Development Marketing Consultant
Rath Auto Resources
04.2013 - 09.2014
- Developed and implemented targeted marketing strategies to enhance brand visibility and customer engagement.
- Conducted market research to identify growth opportunities and competitive positioning for automotive services.
- Collaborated with cross-functional teams to create promotional campaigns that increased lead generation effectiveness.
- Developed and implemented targeted marketing strategies to enhance brand visibility and market penetration.
- Collaborated with sales teams to align marketing efforts with business objectives, driving revenue growth.
- Provided mentorship and training to junior consultants on best practices in business development and marketing strategies.
- Achieved company growth objectives through the consistent acquisition of new clients, effective account management, and outstanding customer service delivery.
Leasing Agent
Powell Apartments
01.2011 - 02.2013
- Managed tenant inquiries and maintained positive relationships to enhance client satisfaction.
- Conducted property tours, highlighting amenities and features to prospective residents.
- Coordinated lease agreements and ensured compliance with regulations and policies.
- Streamlined application processes, improving efficiency and reducing turnaround time for approvals.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Night Shift Manager
Mr.Burger
07.2008 - 12.2010
- Supervised night shift operations to ensure efficient service and adherence to company standards.
- Trained and mentored staff on best practices for food safety and customer service excellence.
- Developed work schedules to optimize labor costs while maintaining adequate staffing levels.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Resolved customer issues promptly, fostering a positive dining experience during peak hours.
- Ran nightly reports closing out various accounts and detailing daily activities.
- Collaborated with upper management to execute promotional strategies driving sales growth at night shifts.
Door-to-Door Sales Representative
Arkansas Democrat-Gazette Inc.
08.2006 - 07.2008
- Developed strong customer relationships through effective communication and personalized sales approaches.
- Conducted market research to identify target neighborhoods and optimize sales strategies.
- Trained new team members on best practices for engaging potential customers effectively.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Collaborated with other sales representatives in developing successful strategies to increase overall team productivity.
Education
High school diploma -
Fayetteville High School
Fayetteville, AR01-2010
Skills
- Customer Resolution
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Sales presentations
- Lead prospecting
- Cold calling
- Sales closing
- Customer retention
- Complex Problem-solving
- Upselling and cross selling
- Objection handling
- Negotiation tactics
- CRM proficiency
- Account management
- Relationship selling
- Lead generation
- Retention strategies
Certification
- Driver's License
- Non-CDL Class C
Languages
English
Timeline
Sales Representative/Collections Account Manager
JD BYRIDER / CNAC FINANCE
08.2022 - 05.2025
Intermodal Sales Coordinator
ArcBest
08.2021 - 08.2022
Business Development Manager
Nissan of Wichita Falls
09.2020 - 04.2021
Internet Sales and Customer Relations Manager
Breeden Dodge
02.2018 - 09.2020
Business Development Marketing Consultant/Reception/Title Clerk
Rath Auto Resources
02.2016 - 12.2017
Remote Call Center Manager
CarHop Auto Sales & Finance
10.2014 - 12.2015
Business Development Marketing Consultant
Rath Auto Resources
04.2013 - 09.2014
Leasing Agent
Powell Apartments
01.2011 - 02.2013
Night Shift Manager
Mr.Burger
07.2008 - 12.2010
Door-to-Door Sales Representative
Arkansas Democrat-Gazette Inc.
08.2006 - 07.2008
High school diploma -
Fayetteville High School
Additional Information
- SKILLS
- Best customer service skills
- Motivating/Inspiring Leader
- Advanced Telecommunication skills
- Amazing empathetic communication skills
- Strong problem solving ability
- Hungry for Success, Ambitious, Driven, Cheerful, Energetic, Dependable, Caring, Charismatic, Intelligent with Common Sense