Amber Pettengill
Chino Hills,CA
Summary
Creative and results driven professional with experience in inbound sales, customer relationship management and social media content creation. Currently an inbound sales rep for American Honda Motors, bringing strong communication, relationship-building, problem-solving and customer engagement skills into the digital media space. Experienced in creating engaging content, developing an online presence, growing social media audiences and producing visually appealing content that connects with viewers. Passionate about blending business knowledge, digital storytelling and content creation to strengthen brand awareness, build community and drive engagement across social media platforms.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Inbound Sales Representative
American Honda Motor Co
Chino Hills, CA
03.2026 - Current
- Managed inbound customer calls, identifying vehicle needs and matching options to available Honda models.
- Resolved product and process questions, maintaining professionalism and customer satisfaction throughout each interaction.
- Documented details of calls and customer interactions.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
Social Media Marketer
Freelance
Chino Hills, CA
08.2020 - Current
- Developed and published promotional content to enhance fan engagement and grow digital channels.
- Maintain current knowledge of search engine algorithms and digital marketing strategies to optimize content reach.
- Edited short videos to create compelling content that effectively conveyed strategic messaging.
Insurance Representative
State Farm
Chino Hills, CA
05.2023 - 06.2023
- Reviewed and adjusted client policies to align with coverage needs.
- Conducted policy reviews and adjustments for clients, ensuring their coverage needs were met.
- Monitored and facilitated processing of insurance claims to streamline operational workflow.
Takeout Server
Woodranch BBQ & Grill
Chino Hills, CA
06.2016 - 04.2021
- Delivered prompt and courteous service by greeting guests, sharing daily specials, and efficiently managing drink orders to enhance guest satisfaction.
- Executed opening and closing procedures according to established guidelines, ensuring smooth and organized workflow for team efficiency.
- Processed orders and payments using POS system while leveraging knowledge of menu items and daily specials to assist customers effectively.
Restaurant Hostess
Mimi's Cafe Restaurant
Chino Hills, CA
05.2015 - 08.2017
- Facilitated guest seating, optimized seating arrangements to enhance guest experience and accommodate special requests.
- Welcomed guests upon arrival, provided menus, and ensured smooth introductions to servers for a positive dining experience.
- Coordinated seating plans for large parties and reservations, managed phone orders to streamline service for delivery and pickup.
Education
Bachelor of Arts, Liberal Studies - Minor in Marketing
Southern New Hampshire University
Hooksett, NH05.2024
Associate of Arts, Liberal Studies - Marketing
Chaffey College
Rancho Cucamonga, CA08.2020
Skills
- Client Engagement
- Customer Complaint Resolution
- Online Marketing Strategy
- Digital Marketing
- Performance metrics
- Analytical Skills
- Customer resolution
- Microsoft Office Suite
- Critical Thinking
- Microsoft Word, Excel, and Outlook Proficiency
- Creative Mindset
- Affiliate Program Marketing
Certification
- Applied Marketing Strategies Certificate, Soomo Learning, May 2024
- Content Marketing, HubSpot Academy, May 2024
- Google Analytics, Google Digital Academy, May 2024
- Inbound, HubSpot Academy, May 2024
Timeline
Inbound Sales Representative
American Honda Motor Co
03.2026 - Current
Insurance Representative
State Farm
05.2023 - 06.2023
Social Media Marketer
Freelance
08.2020 - Current
Takeout Server
Woodranch BBQ & Grill
06.2016 - 04.2021
Restaurant Hostess
Mimi's Cafe Restaurant
05.2015 - 08.2017
Associate of Arts, Liberal Studies - Marketing
Chaffey College
Bachelor of Arts, Liberal Studies - Minor in Marketing
Southern New Hampshire University