Jeraly De Jesus
Philadelphia,PA
Summary
Experienced customer service professional with extensive background in managing high call volumes and resolving customer issues. Known for reliability and ability to adapt to changing demands while collaborating with team members. Skilled in conflict resolution and maintaining customer satisfaction.
Overview
4
4
years of professional experience
Work History
Contact Center Representative
TD Bank
01.2024 - Current
- Positive and professional demeanor, delivering Legendary Customer Experience
- Ownership of Customer concerns, resolving issues at first contact
- Diligence in ensuring transaction accuracy
- Punctual and prepared for scheduled Customer calls
- Identifying high-value Customers and referrals
- Offering comprehensive product knowledge and guidance
- Handling Customer problems and escalations appropriately
- Identifying cross-sell opportunities and referrals
- Advising based on total financial situation
- Efficient completion of financial transactions
- Expertise in digital banking products and services
Retail Banker I/Teller
TD Bank
06.2022 - 01.2024
- Consistently met and exceeded goal targets
- Successfully opened new personal and business bank accounts
- NMLS certified
- Assist with personal loans, mortgages, HELOC'S, and small business loans
- Provided maintenance to existing accounts and close loans
- Utilize financial expertise and consultative advice to advise customers on banking solutions and financial needs
- Build strong working relationships with customers and collaborate with related teams
- Process various teller transactions for customers, including servicing customer accounts, accepting loan payments, safe deposit box payments, cashing checks, verifying currency, and accurately balancing cash drawers and night deposits
- Independently resolve problems, escalating more complex issues to management when necessary
Bilingual Interpreter
Language Line Solutions
11.2021 - 06.2022
- Accurately interpreted conversations in various subjects, including medical, bank, and insurance calls
- Maintained a quiet work environment
Manager
Edible Arrangements
08.2020 - 11.2021
- Managed a team, inventory, and training of new hires
- Delivered extraordinary customer service and maintained high sales volume
- Oversaw day-to-day operations and ensured customer satisfaction
Education
Associate’s degree - Health Studies
Community College of Philadelphia
Philadelphia, PA12.2024
High school diploma -
Olney Charter High School
Philadelphia, PA06.2019
Skills
- Microsoft Word
- Shift management
- Supervising experience
- Sales
- Upselling
- Multilingual
- Interpretation
- Translation
- Food Safety
Languages
Spanish
Native or Bilingual
Timeline
Contact Center Representative
TD Bank
01.2024 - Current
Retail Banker I/Teller
TD Bank
06.2022 - 01.2024
Bilingual Interpreter
Language Line Solutions
11.2021 - 06.2022
Manager
Edible Arrangements
08.2020 - 11.2021
High school diploma -
Olney Charter High School
Associate’s degree - Health Studies
Community College of Philadelphia