DORENE PRIDDY
Somerset
Summary
Detail-oriented business professional with an Associate of Applied Science in Business Administration and experience in healthcare operations and administrative support. Skilled in coordinating processes, managing confidential records, and fostering relationships to enhance service delivery. Committed to leveraging strong communication and organizational skills within Talent Acquisition and Human Resources.
Overview
1
1
Certification
7
7
years of post-secondary education
7
7
years of professional experience
Work History
Contact Center Representative
Hackensack Meridian Health
03.2026 - Current
- Manage 60–70 inbound calls daily while assisting patients with appointment scheduling, registration, referrals, and general service inquiries in a fast-paced healthcare environment.
- Verify insurance coverage, update patient demographics, and maintain accurate electronic health records while ensuring HIPAA compliance and confidentiality.
- Built rapport with patients through active listening and empathetic communication, enhancing patient satisfaction. through active listening, empathy, and solution-focused communication.
- Coordinated referrals and appointments by collaborating with providers, medical offices, and internal departments, streamlining patient access to care.
- Utilize Epic daily to document patient interactions and maintain accurate scheduling information.
- Acted as a resource for coworkers by answering questions and guiding scheduling processes and system workflows, fostering a collaborative environment.
Administrative Assistant
Sevita
Somerset
01.2025 - 02.2026
- Coordinated schedules, meetings, transportation, and administrative operations to streamline workflows across multiple programs.
- Managed calendars, answered multi-line phones, greeted visitors, ordered office supplies, and utilized Microsoft Outlook to support daily operations.
- Acted as the primary point of contact for employees, clients, families, and external providers.
- Assisted managers by preparing correspondence, reports, and documents while managing filing, scanning, and data entry tasks.
- Managed calendars, answered multi-line phones, greeted visitors, and ordered office supplies to ensure smooth daily operations using Microsoft Outlook.
Direct Support Professional
Sevita
Somerset
01.2024 - 01.2025
- Delivered person-centered support to enhance well-being and independence of individuals with intellectual and developmental disabilities.
- Cultivated trusting relationships with individuals and families, fostering collaboration with interdisciplinary team members.
- Coordinated with multidisciplinary teams to ensure high standards of care and support.
- Maintained confidential records and daily documentation.
Retail Sales Associate
Nordstrom Rack
Bound Brook
08.2022 - 12.2023
- Provided personalized customer service and tailored product recommendations to enhance customer satisfaction.
- Cultivated customer relationships and encouraged engagement with loyalty programs to increase customer retention.
- Handled customer inquiries with professionalism
Server/Cashier
IHOP
Somerset
04.2021 - 08.2022
- Provided exceptional customer service to enhance dining experiences.
- Provided attentive customer service in fast-paced restaurant environment, enhancing guest satisfaction.
- Took and processed orders accurately using the restaurant's POS system.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Cashier
KFC
Somerset
06.2019 - 10.2019
- Delivered prompt customer service and ensured accurate transaction processing, enhancing customer satisfaction.
- Handled cash transactions accurately and maintained a balanced cash drawer.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Processed customer orders efficiently at a fast-paced restaurant environment.
Education
Associate of Applied Science - Business Administration
Raritan Valley Community College
Branchburg Township, NJ 08.2021 - 04.2025
High School Diploma -
Franklin High School
Somerset, NJ 09.2017 - 06.2021
Skills
- Customer Support
- High-volume service
- Professional Communication
- Data entry
- Scheduling Systems
- Microsoft Office Suite
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Time management
- Cross-functional teamwork
- Team Collaboration
- Problem Solving
- Relationship Building
- Calendar management
Certification
- Registered Behavior Technician (RBT)
- Adult First Aid/CPR/AED
Timeline
Contact Center Representative
Hackensack Meridian Health
03.2026 - Current
Administrative Assistant
Sevita
01.2025 - 02.2026
Direct Support Professional
Sevita
01.2024 - 01.2025
Retail Sales Associate
Nordstrom Rack
08.2022 - 12.2023
Associate of Applied Science - Business Administration
Raritan Valley Community College
08.2021 - 04.2025
Server/Cashier
IHOP
04.2021 - 08.2022
Cashier
KFC
06.2019 - 10.2019
High School Diploma -
Franklin High School
09.2017 - 06.2021