- Getting involved in local advocacy groups to promote positive change in the community
- Fundraising Events
- Community Cleanup
- Participating in fundraising events to support local charities, schools, or community projects
- Volunteer Work
Jeralyn Schoch
Summary
Dynamic professional with extensive experience in records management at Whitehall Township, excelling in data accuracy and regulatory compliance. Proven ability to enhance customer service and streamline operations through effective communication and problem-solving skills. Recognized for safeguarding sensitive information while maintaining meticulous documentation standards.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Records Clerk
Whitehall Township
04.2018 - Current
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Generated reports from database systems to track records.
- Transferred inactive records to storage to free up space and preserve history.
- Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
- Followed established policies and procedures to maintain compliance with regulations.
- Assisted in audits preparation, ensuring all required documentation was easily accessible and update.
- Enhanced accuracy in data entry tasks by consistently adhering to quality control measures and promptly addressing errors.
- Updated records with new information.
- Resolved discrepancies in record data through thorough research and cross-referencing of related documents.
- Assisted with record management system implementation and maintenance to streamline operations.
- Maintained a high level of customer satisfaction by promptly addressing inquiries and concerns related to records access and usage, demonstrating a commitment to excellent service.
- Followed confidentially regulations to maintain privacy.
- Participated in regular reviews of record management policies, offering valuable input based on firsthand experience working with the system daily.
- Archived and disposed of documents according to established policies.
- Identified and resolved filing discrepancies.
- Operated office equipment to scan and copy documents.
- Processed payments, issued receipts and updates invoices to assist with financial recordkeeping.
- Classified files based on source, type or other details.
- Maintained organized filing system to facilitate easy retrieval of documents.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Followed security protocols to protect sensitive and proprietary information.
- Maintained strict data accuracy standards via multiple reviews of [Type] files for presentation to manager.
911 Dispatcher/Supervisor of Operations
County of Lehigh
12.1997 - 02.2018
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Followed established protocols for professional handling of emergency situations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within the field of emergency communications.
- Provided on-the-job training and coaching to develop new dispatchers.
- Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.
- Utilized advanced technology systems for accurate tracking and monitoring of dispatched units in real-time scenarios.
- Contributed to public safety initiatives by accurately relaying critical information regarding potential threats or hazards during emergencies.
- Improved dispatcher training programs to enhance overall performance and accuracy in high-pressure situations.
- Fostered supportive environment for new dispatchers, guiding them through complex calls with patience and expertise.
- Contributed to revision of dispatch protocols, incorporating feedback from emergency responders to enhance collaborative efforts.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
CNA
Cedarbrook Nursing Home
02.1992 - 09.1996
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
High School Diploma -
Northern Lehigh High School
Slatington, PA06-1990
Skills
- Data entry
- Records management
- Document archiving
- Regulatory compliance
- Microsoft Office
- Report generation
- Customer service
- File classification
- Security protocols
- Attention to detail
- Effective communication
- Problem solving
- Research skills
Accomplishments
- Supervised team of 8 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Commander of Tactical Dispatchers through effectively building,training and working with the MERT commander to establish an effective team.
- Achieved 100% through effectively helping with PSP audit with Clean.
- Promoted to shift supervisor after 9 years with the company.
Certification
- CPR/AED Certification
Interests
Timeline
Records Clerk
Whitehall Township
04.2018 - Current
911 Dispatcher/Supervisor of Operations
County of Lehigh
12.1997 - 02.2018
CNA
Cedarbrook Nursing Home
02.1992 - 09.1996
High School Diploma -
Northern Lehigh High School
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