Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jeralynn Smith

Charlotte,NC

Summary

Experienced and accomplished pharmacy technician with a proven track record of success in fast-paced pharmacy environments. Demonstrated expertise in accurately filling and labeling prescriptions, maintaining comprehensive drug inventories, and ensuring the accuracy of pharmacy records. Thrives in dynamic settings and eager to contribute exceptional customer service skills to a growing pharmacy.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front End Pharmacy Technician

OptumRx Home Delivery
09.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Collected co-payments or full payments from customers.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.

Pharmacy Technician

Walgreens Pharmacy
01.2022 - 02.2023
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

Cashier Team Lead

Wegmans Food Supermarkets Inc.
08.2019 - 09.2020
  • Communicated with customers and team members to solve problems.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Trained team members on cash register operation and cash handling.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Processed both cash and card purchases and returns.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Monitored areas for security issues and safety hazards.

Education

Bachelor of Science - Psychology, Sociology

University of North Carolina Charlotte
Charlotte, NC
08.2025

Associate of Science Degree - Psychology

Northern Virginia Community College
Annandale, VA
12.2022

High School Diploma -

Mount Vernon High School
Alexandria, VA
01.2020

Skills

  • Medication dispensing
  • Prescription filling
  • Drug safety
  • Answering customer questions
  • Insurance verification
  • Insurance billing
  • Pharmacy law compliance
  • Interpreting orders
  • Drug inventory management
  • Processing payments
  • Pharmaceutical calculations
  • Problem-solving skills
  • Confidentiality and HIPAA
  • Providing customer support
  • Worksite coordination
  • Teamwork and collaboration
  • Computer skills
  • Attention to detail
  • Data entry
  • Verbal and written communication

Accomplishments

  • High School Diploma, 2020
  • Associate of Science Degree, 2022
  • Certified Pharmacy Technician (CPhT)
  • Study Abroad Program - Psychology in the United Kingdom, 2024

Certification

  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).

Timeline

Front End Pharmacy Technician

OptumRx Home Delivery
09.2022 - Current

Pharmacy Technician

Walgreens Pharmacy
01.2022 - 02.2023

Cashier Team Lead

Wegmans Food Supermarkets Inc.
08.2019 - 09.2020

Bachelor of Science - Psychology, Sociology

University of North Carolina Charlotte

Associate of Science Degree - Psychology

Northern Virginia Community College

High School Diploma -

Mount Vernon High School

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Jeralynn Smith