Jercari Roberts
Savannah,GA
Summary
Dynamic and adaptable professional with a proven track record at Holiday Inn Express Hotel, excelling in customer service and problem-solving. Recognized for enhancing guest satisfaction and streamlining operations. Strong multitasking abilities and proficient in property management systems, fostering teamwork and collaboration to drive business success.
Overview
9
9
years of professional experience
Work History
Front Desk
Holiday Inn Express Hotel
Savannah, GA
11.2025 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Front Desk Associate
Spring Hill Suites
Savannah Ga
04.2018 - 09.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Delivered exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using property management system.
- Trained new staff on front desk procedures, enhancing team performance and service quality.
- Conducted regular audits of guest feedback to identify trends and enhance overall guest experience.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Trained new team members on company policies and procedures, improving onboarding processes.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
Sales Coordinator
Holiday Inn Suites
Savannah, GA
10.2016 - 03.2018
- Coordinated sales efforts to maximize revenue and enhance guest experiences.
- Managed booking processes, ensuring accuracy and compliance with company policies.
- Developed promotional materials to support sales initiatives and drive customer engagement.
- Collaborated with marketing teams to implement effective advertising strategies for hotel services.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
High School Diploma -
A E Beach High School
Savannah, GA05.2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Computer skills
- Active listening
- Organization and time management
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Timeline
Front Desk
Holiday Inn Express Hotel
11.2025 - Current
Front Desk Associate
Spring Hill Suites
04.2018 - 09.2025
Sales Coordinator
Holiday Inn Suites
10.2016 - 03.2018
High School Diploma -
A E Beach High School