Certified healthcare professional with solid experience in patient care and support. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Skilled in vital signs monitoring, patient hygiene, and mobility assistance. Known for compassionate care, effective communication, and problem-solving abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Emergency Department Specialist
Allied Universal Protection Services
11.2023 - Current
Increased patient satisfaction through compassionate communication and advocacy during critical situations.
Regularly participated in multidisciplinary team meetings to discuss complex cases, enhancing collaboration and improving patient outcomes.
Utilized strong decision-making abilities under pressure to prioritize treatments based on life-threatening conditions or potential complications.
Improved patient outcomes by accurately assessing emergency medical situations and providing appropriate interventions.
Observed patient behavior to report changes to medical personnel.
Certified Nurse Assistant
Maxim Healthcare Service
12.2021 - Current
Improved patient comfort by repositioning and transferring them on a regular basis.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Supported patients'' emotional well-being by actively listening to their concerns and offering compassionate companionship.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Boosted overall patient satisfaction through genuine empathy, active listening skills, and consistent professionalism in all interactions.
Office Support Assistant
LA County Department of Mental Health
10.2018 - 09.2019
Provided exceptional customer service to clients through prompt response times and effective problem-solving techniques.
Facilitated communication between departments, fostering a collaborative work environment.
Maintained confidentiality of sensitive documents and information while adhering to company policies regarding data protection.
Enhanced office efficiency by organizing and maintaining filing systems, both physical and digital.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Prepared professional correspondence for internal and external communication purposes using proper formatting guidelines.
Education
CNA/HHA
Mission Career College
Riverside, CA
07-2024
High School Diploma -
Washington Preparatory Highschool
Los Angeles, CA
06-2001
Skills
Compassionate patient care
Advanced life support
Support Clients Critical Thinking
CPR certification
Conflict resolution
Adaptability
Teamwork
Time management
Certification
Basic Life Support (BLS) Certification - American Heart Association.
Certified Nursing Assistant (CNA) - State Boards of Nursing.
Home Health Aide Certification (HHA) - National Association for Home Care & Hospice or state-specific agencies.
Timeline
Emergency Department Specialist
Allied Universal Protection Services
11.2023 - Current
Certified Nurse Assistant
Maxim Healthcare Service
12.2021 - Current
Office Support Assistant
LA County Department of Mental Health
10.2018 - 09.2019
Basic Life Support (BLS) Certification - American Heart Association.
Certified Nursing Assistant (CNA) - State Boards of Nursing.
Home Health Aide Certification (HHA) - National Association for Home Care & Hospice or state-specific agencies.
CNA/HHA
Mission Career College
High School Diploma -
Washington Preparatory Highschool
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