Jereka Berry
Clayton,NC
Summary
Experienced healthcare leader with expertise in clinical quality and patient care improvement. Proven track record of working with multidisciplinary teams to enhance service delivery and operational efficiency. Skilled in compliance oversight and developing strategic initiatives to boost patient satisfaction and care standards.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Clinical Quality Specialist
WakeMed Physician Practices
Raleigh, North Carolina
06.2025 - Current
- Led quality audits, ensuring compliance with clinical standards and enhancing patient care protocols.
- Collaborated with cross-functional teams to implement patient care best practices, improving service delivery.
- Facilitated training sessions on regulatory requirements, increasing staff competency, and compliance.
- Compiled monthly reports on key performance indicators to support quality assurance initiatives.
- Recommended strategies for optimizing clinical operations and workflow processes, enhancing overall service delivery.
- Worked alongside healthcare providers to develop strategies for enhancing service quality.
Clinical Coordinator
UNCPN
05.2023 - 08.2024
- Coordinated daily clinical assignments to optimize patient flow and care efficiency.
- Acted as a clinical and management resource for decision-making, problem-solving, and performance evaluations.
- Resolved patient issues and complaints related to care and services, enhancing patient satisfaction.
- Maintained adequate inventory of clinical supplies and equipment, ensuring budget adherence and effective product selection.
Patient Relations Specialist, RN
WakeMed Health and Hospitals
04.2020 - 03.2022
- Bridged communication between patients, families, and leadership to align staff and resources with immediate patient needs.
- Collaborated with administration, directors, departmental managers, and staff to guarantee that all patient interactions reflect the highest standards of service and quality care.
- Resolved post-discharge complaints and grievances, strengthening service recovery and highlighting areas for process improvement.
- Reviewed and interpreted clinical information in medical records, ensuring accuracy and supporting effective patient care.
Cardiology Practice Manager
WakeMed Physicians Practices
02.2017 - 04.2020
- Oversaw operations of three practices and mobile ultrasound service, managing eight providers and 27 employees to ensure efficient delivery of cardiology services.
- Managed credentialing processes for staff and cardiac testing, ensuring compliance with industry standards and facilitating quality patient care.
- Collaborated with coding and billing teams to ensure charges and provider documentation were properly aligned.
- Streamlined supply use to reduce costs, enhancing overall budget management and resource allocation.
General Surgery Clinical Supervisor, RN
WakeMed Physicians Practices
02.2016 - 02.2017
- Supervised daily operations of three busy clinical practices, optimizing patient care delivery.
- Managed clinical competencies, educating clinical staff to ensure high standards of practice and patient safety.
- Ensured compliance with NCBON, JCAHO, CMS, and DHHS regulations.
- Coordinated staff participation in organizational development courses, enhancing teamwork, communication, and customer service skills to foster a collaborative work environment.
- Updated patient resources prior to discharge to ensure proper information delivery.
General Surgery Ambulatory Care Nurse/Lead Nurse
WakeMed Physicians Practices
09.2010 - 02.2016
- Coordinated patient appointments for tests and specialty visits, ensuring seamless continuity of care.
- Assessed patient needs in-person and via phone to prioritize care effectively.
- Coordinated care with physicians and healthcare facilities to streamline patient transitions.
- Designed tracking system for breast cancer patients, improving follow-up care and patient outcomes.
- Trained and mentored new staff, fostering enhanced collaboration and skill development within the team.
- Assisted providers with medical procedures to support efficient operations.
- Removed staples and sutures as part of post-procedure care.
- Completed dressing changes per provider orders to maintain patient health.
RN Supervisor
Wake Health Services, Inc.
03.2008 - 09.2010
- Developed and implemented clinical policies, improving operational standards and patient outcomes.
- Supervised clinical staff to ensure quality patient care and adherence to protocols.
- Maintained current knowledge of healthcare regulations and best practices to promote compliance within the organization.
Cardiac Telemetry Staff Nurse
WakeMed Health and Hospitals
02.2007 - 03.2008
Education
Bachelor of Science - Nursing
University of North Carolina Wilmington
Wilmington, NC07-2016
Associate Degree - Nursing
Wake Technical Community College
Raleigh, NC12-2006
Skills
- Clinical Quality Assurance
- Regulatory Compliance
- Leadership Development
- Strategic Planning
- Patient Advocacy
Certification
- Registered Nurse with North Carolina Board of Nursing
- BLS Provider
Timeline
Clinical Quality Specialist
WakeMed Physician Practices
06.2025 - Current
Clinical Coordinator
UNCPN
05.2023 - 08.2024
Patient Relations Specialist, RN
WakeMed Health and Hospitals
04.2020 - 03.2022
Cardiology Practice Manager
WakeMed Physicians Practices
02.2017 - 04.2020
General Surgery Clinical Supervisor, RN
WakeMed Physicians Practices
02.2016 - 02.2017
General Surgery Ambulatory Care Nurse/Lead Nurse
WakeMed Physicians Practices
09.2010 - 02.2016
RN Supervisor
Wake Health Services, Inc.
03.2008 - 09.2010
Cardiac Telemetry Staff Nurse
WakeMed Health and Hospitals
02.2007 - 03.2008
Bachelor of Science - Nursing
University of North Carolina Wilmington
Associate Degree - Nursing
Wake Technical Community College