JEREKEN SUMMERS

• Manages system operations staff and resources to ensure the integrity and completion of processing
• Provides direction to staff members concerning production activities as well as manages the operations and staff
• Coordinates work schedules across shifts to ensure the smooth transition of processing and problem resolution
• Ensures that all batch jobs and production activities are monitored and completed in a timely and efficient manner
• Resolve complex operating problems in conjunction with other systems staff and vendors
• Collects and monitors data related to system performance to ensure efficient operation
• Monitors network devices and handles problem resolution for users
• Monitors CPU processing, batch work, processing flow, and network communications to ensure completion of application processing
• Perform related or similar duties as required or assigned.

• Resolves complex and unusual operating problems with high volume printing

• Performs all aspects of automated scheduling and report setup and administration

• Manages routine system support services such as automated scheduling for batches in a

• Linus OS, online reporting, peripheral operations, and batch management

• Maintains client confidence and protects operations by keeping information confidential

• Generates reports from batch jobs and distributes them to end-users

• Continuously monitors and reacts to IT operations processing schedule.

• Monitors system operations to ensure integrity and completion of processing

• Took phone calls from various Law Enforcement agencies and assist with criminal investigations
• Monitored the NCIC system and report problems to AT&T to further assist in routing the terminal to a different terminal until the previous terminal is back up and running
• Checked and verified the 30 to 60 wanted people and any errors made by law enforcement on behalf via message to them to correct the mistake
• Checked the First Shift work to ensure no errors were made, check the statistics for any errors; if so, corrections are made
• Sent out Training Updates messages to Law Enforcement agencies at the start of my shift
• Sent out second and third notices on pending work
• Sent out YQ and YR messages so the agencies can send a VIA message to locate for verification
• Transferred callers to different departments for further assistance.

• Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed.
• Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination.
• Make recommendations regarding employee pay rate and advancement.
• Communicate performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies.
• Ensure that the store is appropriately staffed and effectively opened and closed each day. Personally open the store a minimum of two times per week; personally close the store a minimum of two times per week.
• Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors.
• Order to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts.
• Facilitate the efficient staging, stocking and storage of merchandise by following defined company work processes.
• Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage.
• Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures.
• Provide superior customer service leadership.
• Maintain a clean, well-organized store; facilitate a safe and secure working and shopping environment.
• Ensure that store is adequately equipped with tools necessary to perform required tasks.
• Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance.
• Complete all paperwork and documentation according to guidelines and deadlines.