Jerel ivey
Margate,FL
Summary
Team-oriented and methodical Technical Assistant with strong attention to detail and good multitasking skills. Specializing in [Area of expertise] providing expert technical and procedural guidance to team to enhance productivity and increase work accuracy. Proficient in [Software].
Overview
10
10
years of professional experience
Work History
Technical Assistant
Apple
01.2021 - 01.2024
- Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
- Collaborated with cross-functional teams to develop innovative solutions for complex technical challenges, driving business growth.
Accountant
Bank Of America
01.2020 - 01.2021
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
Information Technology Specialist
Google
01.2014 - 01.2020
- Reduced network downtime with proactive monitoring and troubleshooting.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
Education
Bachelor of Arts - Information Technology
Florida International University
01.2020
Skills
- Mobile Device Management
- Network Configuration
- Administrative Skills
- Document Processing
- Product Research
- Research Abilities
Timeline
Technical Assistant
Apple
01.2021 - 01.2024
Accountant
Bank Of America
01.2020 - 01.2021
Information Technology Specialist
Google
01.2014 - 01.2020
Bachelor of Arts - Information Technology
Florida International University