JEREL JAMES
Houston,TX
Summary
Dynamic and results-driven professional with extensive experience as a Shift Supervisor, excelling in operational efficiency and customer service. Proven ability to delegate tasks effectively and train staff, ensuring compliance and enhancing team performance. Skilled in inventory management and cash handling, consistently achieving high standards in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Store Area Supervisor
DDS Discount
Houston, TX
04.2024 - Current
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Acted as a liaison between the area teams and senior management to facilitate effective communication.
Shift Supervisor
KFC
Houston, TX
10.2019 - 04.2024
- Upheld company standards and compliance requirements for operations.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Completed opening and closing duties to facilitate business operations.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Monitored and maintained equipment to ensure operational efficiency.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Assigned tasks to team members based on their strengths and skill sets.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Monitored staff performance to ensure quality standards were met.
- Checked orders for quality and completeness.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Shift Supervisor
Buffalo Wild Wings
Houston, TX
01.2011 - 10.2019
- Completed opening and closing duties to facilitate business operations.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Monitored and maintained equipment to ensure operational efficiency.
- Upheld company standards and compliance requirements for operations.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Reinforced rules to promote superior employee performance.
- Assigned tasks to team members based on their strengths and skill sets.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Education
High School Diploma -
Willowridge High School
Houston06-2007
Skills
- Task delegation
- Regulatory compliance
- Customer service
- Operational efficiency
- Communication skills
- Time management
- Inventory management
- Team building
- Employee training
- Safety
- Inventory control
- Financial management
- Shift reporting
- Cash handling expertise
- Scheduling coordination
- Staff scheduling
References
References available upon request.
Timeline
Store Area Supervisor
DDS Discount
04.2024 - Current
Shift Supervisor
KFC
10.2019 - 04.2024
Shift Supervisor
Buffalo Wild Wings
01.2011 - 10.2019
High School Diploma -
Willowridge High School
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