Summary
Overview
Work History
Education
Skills
Timeline
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Jerel Joseph

Petersburg,VA

Summary

Analytical [Type] professional with proven expertise in [Area of expertise]. Top-notch researcher with detail-oriented and systematic nature useful for analyzing and interpreting historical documentation. Background in advising on authenticity of artifacts and specific period details. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Delivery Driver

Orapax
05.2023 - 01.2024
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

Front Desk Agent

Springhill Suites Old Dominion University
06.2021 - 02.2022
  • Manage online, phone and in-person room reservations
  • Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
  • Respond to guests’ issues and complaints in a friendly, timely manner
  • Explain local amenities and attractions to guests
  • Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
  • Assist customers with the planning of special events such as weddings and business conferences.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.

Camp Instructor

Play-Well TEKnologies
06.2022 - 09.2022
  • Enhanced camper experiences by incorporating engaging activities and team-building exercises.
  • Improved camp curriculum through feedback and continuous development of innovative programs.
  • Led campers in a variety of outdoor activities, promoting physical fitness and teamwork.
  • Promoted environmental awareness by integrating nature-based lessons into daily camp activities.

AIRDROP SYSTEM TECHNICIAN

PARACHUTES SYSTEM, United States Army
06.2015 - 02.2020
  • Manage the flow of materials, equipment or supplies from the point of origin to the point of consumption to satisfy requirements of organization
  • Packed over 3,400 main parachutes successfully with no malfunctions
  • Supervised security for 20 million dollars of highly sensitive equipment resulting in zero loss in a 3-year period
  • Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
  • Reduced downtime for machines through proactive identification and resolution of technical issues.

Crew member

Panda Express Hampton
10.2014 - 06.2015
  • I demonstrated the ability to balance working in a fast-paced and challenging environment while creating a welcoming and lasting experiences for guests
  • My duties included preparing food, maintaining the cleanliness of the restaurant, and to ensure the facilities were properly secured after hours
  • Bolstered customer satisfaction and provided rapid and effective de-escalation of customer issues on a routine basis.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Education

Bachelor of Arts - History

Old Dominion University
Norfolk, VA
12.2023

No Degree - Parachute Rigger School

Advanced Individual Training
Fort Lee, VA
2015

High School Diploma -

Hampton High School
Hampton, VA
2015

Skills

  • Microsoft Office Suite
  • Interpersonal Communication
  • Critical Thinking
  • Clerical & Administrative
  • Data analysis
  • Training & Program Development
  • Customer Service
  • Data Entry
  • Multi-tasking
  • Payment Collection
  • Cargo Handling
  • Mileage Tracking
  • Archival research
  • Analytical writing
  • Group Instruction
  • Curriculum Implementation
  • Small Group Instruction
  • Classroom Instruction
  • Organizational Development
  • Training Development
  • Management Development
  • Recruiting

Timeline

Delivery Driver

Orapax
05.2023 - 01.2024

Camp Instructor

Play-Well TEKnologies
06.2022 - 09.2022

Front Desk Agent

Springhill Suites Old Dominion University
06.2021 - 02.2022

AIRDROP SYSTEM TECHNICIAN

PARACHUTES SYSTEM, United States Army
06.2015 - 02.2020

Crew member

Panda Express Hampton
10.2014 - 06.2015

Bachelor of Arts - History

Old Dominion University

No Degree - Parachute Rigger School

Advanced Individual Training

High School Diploma -

Hampton High School

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Jerel Joseph