Jerel White
Jacksonville,FL
Summary
Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
4
4
years of professional experience
Work History
Customer Service Sales Specialist
Audi Orange Park
02.2023 - Current
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Increased revenue with strategic upselling of products and services to existing customers.
- Identified new business opportunities through cold calling over 30 customers per day, networking, marketing and prospective database leads.
Diesel Maintenance Technician
Shoreside Logistics
08.2021 - 02.2023
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Proven ability to learn quickly and adapt to new situations
Team Member – Customer Service Specialist
Arby’s
09.2019 - 08.2021
- Promptly and empathetically handles guest concerns and complaints ensuring resolution and satisfaction is achieved
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintains high standards of customer service during high-volume, fast paced operation times
- Strictly follows all cash, security, inventory and labor policies and procedures
- Informal team lead in support of management to ensure that cash registers are within balance daily.
Education
Occupational Associates Degree - Diesel
Jones Technical Institute
Jacksonville, FL09.2022
Skills
- Service Oriented
- Microsoft Access
- Diagnostic Software
- Active Listener
- Skilled Problem Solver
- Quick Learner
- Regulatory Compliance
- Customer Service and Assistance
- Professional Relationships
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Customer Service Sales Specialist
Audi Orange Park
02.2023 - Current
Diesel Maintenance Technician
Shoreside Logistics
08.2021 - 02.2023
Team Member – Customer Service Specialist
Arby’s
09.2019 - 08.2021
Occupational Associates Degree - Diesel
Jones Technical Institute
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