Cyndi Ortegon
Tomball,TX
Summary
Adaptable professional with 14+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer retention. Aiming to leverage my skills to successfully fill the Customer Service Representative role at your company. Customer- Service oriented committed to providing exceptional experience by responding swiftly to customer demands. First-rate negotiation, problem resolution and time management abilities. Polished in responding to over 80 to 100 calls and inquiries to solve issues promptly. Proven to build and solidify customer relationships, develop client loyalty and increase customer retention. Outside sales specialist with strength in negotiations, and customer service. Excellent interpersonal and time management skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Customer Service Sales Specialist
Stone Creations Of Texas
TOMBALL, TX
02.2021 - Current
- Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Obtained referrals with existing clients to generate new business, boosting overall sales 90% of the time.
- Delivered superior customer service to retain existing customers and attract future customers.
- Answered and directed calls to manage customer accounts, respond to service queries and cancel accounts.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
Inbound Outbound Customer Service Representative
HorneLLP/ TRRP Texas
Houston, TX
02.2021 - 02.2022
- Answering high volumes of numerous calls in a timely manner
- Assisted renters in obtaining financial assistance to pay their rent and utilities
- De-escalate situations involving dissatisfied customers offering patient assistance and support
- Review customer or client accounts, providing updates and information
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company's customer management policies
Licensed Sales Professional
Allstate Insurance Company
Pflugerville, TX
02.2008 - 02.2021
- Promote the insurance agency to customers who need insurance
- Network with potential customers
- Educate customers on each type of insurance coverage and make recommendations based on their needs
- Evaluate current insurance policies and recommend additional coverage when needed
- Maintain all insurance documents in a confidential way
- Utilized targeted email campaigns and cold calling to increase revenue.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Skills
- Call Center Operations
- High-Volume Environments
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Customer Account Management
- Service Recommendations
- Efficient and Detail-Oriented
- Good Listening Skills
- Understanding Customer Needs
- Upbeat and Positive Personality
- Policy and Procedure Adherence
- Answering Customer Questions
- Call Volume and Quality Metrics
- Goals and Performance
- Patient and Empathetic
- Proactive Self-Starter
- Excellent Attention to Detail
- Billing Adjustments and Refunds
- Sales and Upselling
- Product and Service Information
- Sales Quota Achievement
- Inbound and Outbound Calling
- Good Judgment
- Documentation
Movies, Waterparks, Beaches, Helping others, Cooking, Singing, Dancing, Socializing
Enjoy a good funny, sappy, movie with a bucket of popcorn, pickle, and a frozen coke!! Even better with a group of friends or family!!
Nothing like a hot summer weekend enjoying the many water parks and beaches!! Need help? Give me a call!!
Absolutely love to cook!! One of my most favorite and loved dish is my Arroz con Pollo aka (Chicken and rice) w/ an amazing pot of pinto beans and Moms yummy home-made flour tortillas!!!!
Singing is so therapeutic especially when you are taking a nice long drive with the windows down and the music is blaring (love ballads and country music are the best!! Michael Buble, Reba McEntire, Barry Mannilow, Kiss and so many more!!
Socializing whether it being w/ family or a group of friends or even better with both!!
Timeline
Customer Service Sales Specialist
Stone Creations Of Texas
02.2021 - Current
Inbound Outbound Customer Service Representative
HorneLLP/ TRRP Texas
02.2021 - 02.2022
Licensed Sales Professional
Allstate Insurance Company
02.2008 - 02.2021
High School Diploma -
Round Rock High School
1983 - 2022
Education
High School Diploma -
Round Rock High School
Round Rock, TX 1983 - 2022
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