Lisa Anne Cox
Production/Shipping/Sales
Eugene,Oregon
Summary
PASSIONATE CUSTOMER SATISFACTION STRATEGIST Lisa Anne Cox is a Quick learner who has negotiation skills, lots of professional strategies and tactics. Creating lasting relationships has collaborative results with clients. Is excellence oriented and has a desire to learn new information every day. Lisa is strong in work ethics with a positive smiling attitude. Lisa is proficient in communication, interpersonal, empathetic problem-solving, Call Center inbound/outbound good presentation and organizational skills. Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills. Customer-oriented [Job Title] committed to providing exceptional experience by responding swiftly to customer demands. First-rate negotiation, problem resolution and time management abilities. Polished in responding to over [Number] calls and inquiries to solve issues promptly. Proven to build and solidify customer relationships, develop client loyalty and increase customer retention.
Overview
22
22
years of professional experience
Work History
Customer Service Sales Specialist
Macy + Associates Inc.
- Promoted customer satisfaction by innovating strategies to address needs and resolve issues
- Provided personalized guidance to customers, addressing their specific needs and desires
- Responded promptly to customer telephone inquiries, minimizing on-hold wait times
- Managed customer calls efficiently to ensure minimal wait times.
Travel Agent
Global Travel
- Promptly handled client inquiries and complaints, ensuring satisfaction through effective solutions
- Orchestrated travel arrangements for various clients like groups, couples, and executives.
Production/Shipping CSR/CSM/SALES/Production Worker
Harry & David/Vital Choice/Wolferman's
2022.10 - 2024.01
- Remote Systems Citrix computer systems software Remote Account Handler Production refunds Replacements Collaborated with vendors like Harry & David, Stockyards, 1800 Flowers, Wolfermans & Vital Choice via Genesys and Citrix Software systems Call center remote setting used FedEx tracking systems, efficiently solving complex issues in Account holds for customers replacing, refunding, adding new bank card info
- Upselling Products
- Managed 40-hour weekly schedule over six days, ensuring high-quality customer service
- Managed 900+ accounts in three months, demonstrating exceptional multitasking skills
- Achieved Genesys Certification, showcasing expertise in call center operations such as inbound/outbound calls, declines, refunds, CRM, and customer service
- Delivered outstanding customer service by communicating directly with customers on issues
- N/A Led nationwide product shipping process, tracking packages until destination reached
- Used expertise and questioning to efficiently analyze and solve user issues
- Collected and analyzed trend data on bank card declines and due balances
- Successfully upsold products, substantially boosting company revenue.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
Housekeeper
Inn @ 5th Hotel
2018.09 - 2019.09
- Supervisor Cat.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Teacher
FAR HORIZONS MONTESSORI
2002.02 - 2015.06
- Communicated frequently with students' families about classroom activities, student progress, Corey St Germain Employer 541-579-5232 and identified strategies to involve parents in their child's learning process
- Developed individualized learning plans, group lesson plans, and engaging classroom activities in line with guidelines
- Prepared custom classroom materials following Montessori pedagogy for specific child needs
- Collaborated with staff to provide training, support, guidance, and constructive feedback.
Education
Bachelor of Science - Animal Science
Lane Community College/Oregon State University
Eugene, OR07.2009
Skills
- Call center
- Citrix
- Cold calling
- Crm
- Customer relations
- Customer satisfaction
- Customer service
- Appointment Scheduling
- Product Knowledge
- Upselling
- Marketing Promotions
Timeline
Production/Shipping CSR/CSM/SALES/Production Worker
Harry & David/Vital Choice/Wolferman's
2022.10 - 2024.01
Housekeeper
Inn @ 5th Hotel
2018.09 - 2019.09
Teacher
FAR HORIZONS MONTESSORI
2002.02 - 2015.06
Customer Service Sales Specialist
Macy + Associates Inc.
Travel Agent
Global Travel
Bachelor of Science - Animal Science
Lane Community College/Oregon State University
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