Jeremiah Borders
Pinellas Park
Summary
Dynamic professional with a proven track record at Covenant Security Solutions, excelling in customer service and conflict resolution. Recognized for enhancing guest satisfaction through efficient check-in processes and effective problem-solving. Strong communicator and team collaborator, committed to maintaining safety protocols and ensuring positive experiences in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Secuirty Concierge / Customer Service
Covenant Security Solutions
02.2024 - Current
- Provided exceptional customer service to guests, ensuring positive experiences and satisfaction.
- Managed check-in and check-out processes efficiently, reducing wait times for guests.
- Resolved guest inquiries and complaints promptly, maintaining high service standards.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Provided exceptional guest services to enhance overall customer satisfaction.
School Crossing Guard
Pinellas Park Police Department
08.2022 - Current
- Monitored traffic flow to ensure safe passage for students crossing streets.
- Communicated effectively with children and parents regarding safety procedures.
- Enforced school zone traffic regulations to maintain a secure environment.
- Collaborated with law enforcement to address safety concerns in the school vicinity.
- Reported hazardous conditions or incidents to appropriate authorities promptly.
- Assisted in developing strategies for improving pedestrian safety during peak hours.
Education
Bachelor of Science - Computer Science
Full Sail University
Winter Park, FL11-2022
Skills
- Customer service
- Conflict resolution
- Crisis management
- Traffic safety enforcement
- Communication skills
- Team collaboration
- Time management
- Safety protocols
- Check-in procedures
- Incident reporting
- Guest relations
Timeline
Secuirty Concierge / Customer Service
Covenant Security Solutions
02.2024 - Current
School Crossing Guard
Pinellas Park Police Department
08.2022 - Current
Bachelor of Science - Computer Science
Full Sail University