Jeremiah Cauley
Augusta,GA
Summary
Technical support professional with a strong foundation in hardware and software support, particularly in healthcare IT environments. Expertise in managing device deployments and troubleshooting, ensuring seamless operations for approximately 10,000 devices. Dedicated to continuous improvement and leveraging technology to drive efficiency.
Overview
4
4
years of professional experience
Work History
IT Field Support Tech I
Wellstar MCG
Augusta, GA
08.2025 - Current
- Delivered technical support to end-users by resolving network connectivity, hardware, and software issues while minimizing downtime and maintaining productivity.
- Utilized ServiceNow to document troubleshooting steps and resolutions while providing end-users with timely ticket status updates.
- Responded to urgent technical issues during on-call shifts, ensuring timely resolution and minimizing disruption.
- Diagnosed hardware failures in medical carts, ordered replacement components, and performed repairs to restore functionality.
- Collaborated with the MDM team to troubleshoot, configure, enroll using Jamf, and deploy work phones and clinical iPads to end-users.
- Supported a large-scale hospital IT environment consisting of approximately 10,000 devices, 8,000 employees, and 650 beds.
- Augusta University Medical Center, GA
Desktop Support Technician
TEKsystems/Wellstar MCG Contractor
Augusta, GA
07.2024 - 08.2025
- Replaced Augusta Health–imaged computers and laptops with Wellstar-configured devices to support the Epic migration.
- Facilitated large-scale Epic migration project by migrating computers and laptops from Augusta Health image to Wellstar image.
- Deployed and reconfigured handheld barcode scanners for compatibility and communication with Epic workflows.
- Deployed, replaced, and configured document scanners to integrate with Epic workflows.
- Troubleshot and resolved ServiceNow tickets for break/fix issues, device failures, and deployment challenges.
- Augusta University Medical Center, GA
PC Support Specialist
SOFtact Solutions
Augusta, GA
08.2022 - 06.2024
- Imaged and deployed devices using PXE boot, ensuring accurate configurations and maintaining up-to-date inventory records through Absolute.
- Deployed and configured computers, monitors, peripherals, and printers across campus to support end-user productivity.
- Installed, configured, and troubleshot software and system settings, resolving deployment issues and minimizing end-user downtime.
- Documented and tracked device deployments with checklists, ensuring accurate records while efficiently updating and closing tickets through ServiceNow.
- Managed device refresh projects, replacing outdated equipment and effectively coordinating disposal of out-of-warranty devices.
- Trained new employees on updated deployment procedures, enhancing team consistency and operational efficiency.
- Augusta University Annex I, GA
Cyber Security Operations Analyst 1
SOFtact Solutions
Augusta, GA
04.2022 - 07.2022
- Monitored SIEM systems to proactively identify and mitigate security threats.
- Supported incident response efforts, ensuring compliance with security protocols and protection of organizational data.
- Toured visitors and provided details on our day-to-day operations.
- Georgia Cyber Center, GA
Education
Associate of Applied Science Degree - Computer Support Specialist
Augusta Technical College
Augusta, GA12-2022
Skills
- ServiceNow
- Technical Support
- Remote Support
- Deployment support
- Hardware support
- Incident response
- Network Troubleshooting
- Active Directory
- Windows
- MacOS
- Linux
- Windows Server
- SCCM
- Cloud Computing
- Citrix Workspace
- Virtualization Management
- Device management
- Device Tracking
- Data Recovery Solutions
- Asset Management
- Microsoft Office Suite
- Device management
- Data Recovery Solutions
Industry Certifications
- CompTIA A+, 2024
- CompTIA A+ ce certificate
Home Lab Projects
- Setup AD, DHCP, DNS, servers to understand functionality.
- Join computers to a domain and practice creating users and groups with group policies in Active Directory.
- Packet Tracer Networking Labs (Part of CCNA studies)
Timeline
IT Field Support Tech I
Wellstar MCG
08.2025 - Current
Desktop Support Technician
TEKsystems/Wellstar MCG Contractor
07.2024 - 08.2025
PC Support Specialist
SOFtact Solutions
08.2022 - 06.2024
Cyber Security Operations Analyst 1
SOFtact Solutions
04.2022 - 07.2022
Associate of Applied Science Degree - Computer Support Specialist
Augusta Technical College