Jeremiah Cook
Missouri City,TX
Summary
Knowledgeable manager skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer and problem-solver. Superb mentorship over more than 2 years.
Overview
2
2
years of professional experience
Work History
Customer Service Representative / Busser/Waiter
Cheesecake Factory Inc
Sugar Land, TX
01.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Trainer/Stocker
Niecy Dobbins
Missouri City, TX
03.2022 - 03.2024
- Designed and developed training materials for new employees in the organization.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
- Provided support for trainers in order to ensure successful delivery of courses.
- Encouraged open communication among participants by facilitating conversations around relevant topics related to course material.
- Trained newly hired top talent to fill key positions and maximize productivity.
Education
GED -
Houston Community College
Houston, TXSkills
Bartender
Trainer
Food services /Cook
Customer Service
Waiter
Busser
Speaks Spanish
Timeline
Customer Service Representative / Busser/Waiter
Cheesecake Factory Inc
01.2024 - Current
Trainer/Stocker
Niecy Dobbins
03.2022 - 03.2024
GED -
Houston Community College