Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Timeline
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Jeremiah Darwin

McKinney

Summary

IT Support and Cybersecurity Professional with over a decade of experience, blending strong customer service, sales expertise, and technical skills to drive efficient problem-solving and user education. Demonstrates expertise in relationship building, communication, and access management, essential for fostering collaborative environments and ensuring seamless IT operations. Adept at leveraging COMPTIA Security+ certification and cybersecurity knowledge to enhance security measures in dynamic settings while excelling in sales strategies and client engagement.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service Desk Analyst

HCL Technology
01.2024 - Current
  • Analyze and resolve complex IT issues, enhancing system performance and user satisfaction in a fast-paced service desk environment
  • Implement creative solutions to streamline IT support processes, reducing response times and improving overall service quality
  • Foster strong relationships with cross-functional teams, ensuring seamless communication and efficient problem resolution
  • Managed access control policies and user authentication, strengthening cybersecurity measures and compliance

Insurance Agent/Product Specialist

Colonial Life
02.2015 - 09.2024
  • Built and maintained strong client relationships, demonstrating exceptional sales ability and a deep understanding of customer needs
  • Developed and executed sales strategies that increased client retention and generated new business opportunities
  • Delivered tailored presentations on insurance products, showcasing an ability to translate complex information into easily digestible content for clients
  • Identified emerging market trends and leveraged insights to drive strategic decision-making, leading to increased sales growth

Office Coordinator

Colonial Life
02.2015 - 09.2024
  • Enhanced office efficiency by streamlining processes and managing communication effectively
  • Optimized inventory and supply management, reducing operational costs significantly
  • Facilitated seamless workflow through effective task management and strong team support
  • Developed multitasking skills and prioritized tasks in a dynamic environment, aligning with the fast-paced nature of cybersecurity operations

Education

High School Diploma -

Rockwall High School
Rockwall, Texas
06.2006

Skills

  • Cybersecurity Best Practices
  • Access Management
  • Risk Assessment
  • Threat Mitigation
  • Microsoft Office
  • CRM Software
  • Critical Thinking
  • Problem Solving
  • Sales Strategy
  • Client Relationship Management
  • Product Knowledge
  • Market Analysis
  • Customer Service
  • Active Listening
  • Team Collaboration
  • Adaptability
  • Strong Verbal Communication
  • Strong Written Communication

Certification

  • COMPTIA Security+, 05/01/24, Present
  • Google Cybersecurity Professional Certification, 05/01/24, Present

Additional Information

Proven ability to learn and adapt in dynamic environments, bringing these skills to IT and cybersecurity roles., Skilled at breaking down complex cybersecurity topics for diverse audiences, essential for training and user support., Extensive experience in access management, ensuring proper authentication and user control., Exceptional communication skills, able to articulate technical concepts clearly to both technical and non-technical audiences., Actively pursuing additional IT certifications to deepen expertise and enhance qualifications.

Personal Information

Title: IT Support / Cybersecurity Professional

Timeline

Service Desk Analyst

HCL Technology
01.2024 - Current

Insurance Agent/Product Specialist

Colonial Life
02.2015 - 09.2024

Office Coordinator

Colonial Life
02.2015 - 09.2024

High School Diploma -

Rockwall High School

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Jeremiah Darwin