Jeremiah David Zentz
Denver,CO
Summary
Results-oriented Account Support Specialist with 15 years of experience managing business accounts and enhancing customer satisfaction. Skilled in overseeing multi-million dollar portfolios, resolving complex billing and service issues, and providing on-site support for production teams. Experienced in production management, scheduling for film and theater, and content creation for various media platforms.
Overview
3
3
Languages
23
23
years of professional experience
Work History
Host
Short Term Rental
Denver, CO
06.2016 - 08.2026
- On-site host and support for guests in my apartment.
- Handled all communication, from booking inquiries to post-stay follow-up.
- Managed calendar availability.
- Provided a balance for guests, offering engagement/ communication and privacy during their stay.
- Concierge for travelers, offering advice, history, local insights, and recommendations upon request.
- Issue resolution, addressing any concerns of issues during their stay.
- Airbnb recognized super-host for several quarters.
- Managed property, including cleanings and room preperations.
Business Account Support Specialist/Dedicated Expert
Sprint Nextel/T-Mobile
Denver
11.2008 - 04.2026
- Acted as primary contact for customer service inquiries for T-Mobile business accounts, ensuring timely and effective issue resolution.
- Managed portfolio of plus or minus 100 wireless business accounts across public sector, healthcare, logistics, local government, engineering, and educational institutions.
- Facilitated daily communication with administrative assistants, C-suite executives, and IT department heads to address diverse inquiries and enhance customer satisfaction.
- Handled accounts generating approximately $5 million in annual revenue for services that included SaaS, tracking, and traditional wireless.
- Addressed customer billing and service issues efficiently, contributing to overall service reliability.
- Maintained over 98% completion rate for quarterly relationship calls with all account points of contact.
- Worked with sales teams to retain and expand existing accounts while increasing net promoter scores.
- Assisted team members with complex projects and coverage during absences.
- Prepared comprehensive reports for multiple personnel to deliver account insight.
- Responded to all customer inquiries within established 2-hour service level agreement.
- Recognized as top representative for new service adds, contract renewals, and customer satisfaction; nominated for Sprint Crown Club in 2017.
Contributing Producer
Denver Open Media
Denver
05.2012 - 11.2019
- Produced notable events and series, including 'Colorado Entertainment Showcase' (aired four times in 2012), BluesGrass showcase, and Latin showcase during First Fridays with CLARO and Prime Element, attracting record crowds and airing on Dia Del Muerta before the 2012 election.
- Collaborated with Open Media Foundation to increase audience engagement for First Friday Broadcasts, transforming them from sparsely attended to popular events.
- Cultivated sponsorships from Westword and Illegal Pete's, establishing Denver Open Music Sessions in 2013 that enhanced community involvement.
- Actively participated in the production and coordination of events hosted at Denver Open Media.
Production Manager/Producer/Location-Talent Scout
Art of Acting Out web series
Denver
06.2013 - 09.2015
- Drove pre-production efforts by establishing structured meetings, which evolved into a refined shoot schedule, enabling the completion of an 8-episode web series with a primarily volunteer cast.
- Oversaw the production of a 75-minute series filmed across more than a dozen locations, with a dynamic cast and crew size ranging from six to nearly one hundred individuals per shoot.
- Scouted diverse filming locations, ensuring accessibility and suitability, supporting smooth production processes.
- Coordinated social media engagement and scheduling through Google and Apple calendars, effectively aligning cast and crew for ongoing production timelines.
- Contributed to a successful crowdfunding campaign and auction, raising over $12,000 for the annual production budget.
- Assumed last-minute gaffer role for inaugural shoot of web series, enhancing team's ability to execute production.
Provisioning Specialist II
Sprint Nextel
Overland Park
11.2006 - 06.2008
- Facilitated market calls with departments to aid project managers in evaluating activities, trends, and support needs.
- Conducted training on VoIP provisioning process for supporting departments to enhance their operational knowledge.
- Diagnosed and repaired system issues using various troubleshooting techniques.
- Maintained equipment by performing quality assurance checks and reporting damaged or broken equipment to repair companies.
- Resolved and maintained workstation issues related to upgrades, software and hardware failures.
Contractor for Sprint Nextel
Technisource
Lenexa
02.2006 - 11.2006
- Streamlined provisioning processes to enhance efficiency in fast-paced environment.
- Hired and managed subcontractors to perform electrical and plumbing installations.
- Established work, budgets, and construction timelines to manage and plan projects.
- Logged inventory to track supply counts, organize equipment, and gather important materials.
AmeriLoan Customer Retention / Customer Service / Funder
CLK Management
Overland Park
06.2004 - 02.2006
- Established internal customer retention department, developing call flow scripts and disposition codes, conducting test runs of proactive outbound calls, achieving higher loan renewal rates than outsourced provider.
- Led new department in reactivation efforts, setting records for renewals and revenue generation.
- Analyzed financial statements and credit reports to assess borrowers' financial health and risk factors.
- Maintained accurate records of all funding transactions, including disbursements, adjustments, and repayments.
- Developed and implemented policies and procedures to improve the efficiency of the funding department.
Outbound & Inbound Sales
AT&T
Lee's Summit
08.2003 - 06.2004
- Executed up-selling and customer retention strategies using tailored plans and service proposals during nationwide wireline service campaign, enhancing customer loyalty.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Project Centered Course - Script Writing: Write a Pilot Episode for a TV or Web Series
Michigan State University
East Lansing01-2023
Certification - Field, Studio, Edit
Denver Open Media
Denver01-2019
B.A. - English & Speech-Drama
Mount Mercy University
Cedar Rapids01-2001
Internship -
Atomfilms.com
Seattle11-2000
Skills
- Hospitality host
- Account onboarding
- Customer satisfaction
- Client relationship building
- Cross-functional teamwork
- Strong interpersonal skills
- Brand advocacy
- Relationship building
- Reliability
- Attention to detail
Languages
English
Native/ Bilingual
Spanish
Limited
Portuguese
Limited
Accomplishments
- Nominated for Sprint Crown Club in 2017.
- Dean's Honor Roll, Fall 1997, Mount Mercy University
Timeline
Host
Short Term Rental
06.2016 - 08.2026
Production Manager/Producer/Location-Talent Scout
Art of Acting Out web series
06.2013 - 09.2015
Contributing Producer
Denver Open Media
05.2012 - 11.2019
Business Account Support Specialist/Dedicated Expert
Sprint Nextel/T-Mobile
11.2008 - 04.2026
Provisioning Specialist II
Sprint Nextel
11.2006 - 06.2008
Contractor for Sprint Nextel
Technisource
02.2006 - 11.2006
AmeriLoan Customer Retention / Customer Service / Funder
CLK Management
06.2004 - 02.2006
Outbound & Inbound Sales
AT&T
08.2003 - 06.2004
Project Centered Course - Script Writing: Write a Pilot Episode for a TV or Web Series
Michigan State University
Certification - Field, Studio, Edit
Denver Open Media
B.A. - English & Speech-Drama
Mount Mercy University
Internship -
Atomfilms.com