Summary
Overview
Work History
Education
Skills
Timeline
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Jeremiah Davis

Dallas,TX

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

6
6
years of professional experience

Work History

Lead Technical Support Specialist

Evergreen Residential
Dallas, TX
07.2022 - 10.2024
  • Maintained a database of frequently encountered technical problems along with their solutions.
  • Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
  • Maintained up-to-date case documentation for future reference.
  • Provided remote support services to clients located in different geographical regions.
  • Implemented security measures such as firewalls, antivirus software. to protect the network from external threats.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Managed the configuration and setup of customer accounts and systems.
  • Guided customers through step-by-step solutions in a clear and concise manner.
  • Ensured that all IT infrastructure components were functioning properly according to SLAs.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Maintained positive working relationship with fellow staff and management.
  • Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
  • Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
  • Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
  • Employed firewalls and VPNs to safeguard network security.
  • Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
  • Secured network systems by establishing and enforcing access control policies.

Desktop Support Engineer

Tenet Health
Dallas, TX
09.2020 - 07.2022
  • Provided technical assistance to users in person, via phone or email.
  • Installed and configured computer systems, printers, and other peripherals.
  • Provided training to end-users on basic usage of computer applications.
  • Diagnosed and resolved hardware and software issues efficiently.
  • Collaborated with other teams within the organization to resolve complex incidents quickly.
  • Conducted training sessions for staff on new software and hardware, enhancing productivity.
  • Managed Active Directory user accounts, groups, and permissions, enhancing system security.
  • Assisted in the deployment of new applications and systems, ensuring seamless integration.
  • Documented and updated technical procedures, user guides, and policies for desktop support.

Desktop Support Technician

Nucor Steel
Terrell, TX
10.2018 - 02.2020
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Handled maintenance tasks to promote improved network availability.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Conducted training sessions for end users on basic use of software applications like MS Office Suite.
  • Troubleshot computer systems to identify and resolve operating system and application problems.

Education

Associate of Applied Science - Information Technology And Networking

DeVry University
Irving, TX
12-2024

Bachelor of Science - Information Technology & Technology

DeVry University
Irving, TX

Skills

  • Cybersecurity Principles
  • Network Administration
  • Cloud computing
  • DHCP, DNS, Ethernet, and firewall proficient
  • TCP/IP
  • Network design and implementation
  • Network devices
  • Network security
  • Network Monitoring and Management Tools
  • Project management
  • Wireless networking

Timeline

Lead Technical Support Specialist

Evergreen Residential
07.2022 - 10.2024

Desktop Support Engineer

Tenet Health
09.2020 - 07.2022

Desktop Support Technician

Nucor Steel
10.2018 - 02.2020

Associate of Applied Science - Information Technology And Networking

DeVry University

Bachelor of Science - Information Technology & Technology

DeVry University
Jeremiah Davis