Summary
Overview
Work History
Education
Skills
Timeline
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Jeremiah Goodpasture

Customer Service Technician
Hiawatha,KS

Summary

Professional technician with high standards and focus on achieving results. Skilled in troubleshooting, repair, and preventive maintenance for variety of systems and equipment. Strong team collaborator who adapts to changing needs and ensures reliability. Known for problem-solving abilities, mechanical aptitude, and effective communication skills.

Overview

10
10
years of professional experience

Work History

Customer Service Technician

USC LLC
06.2022 - Current
  • Diagnosed and resolved customer technical issues using troubleshooting tools and software.
  • Provided timely support for product inquiries, enhancing customer satisfaction levels.
  • Collaborated with team to implement process improvements, increasing service efficiency.
  • Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
  • Assisted customers with installation, configuration, and operation of software applications, ensuring optimal performance levels.

Fabrication Operator

Schenck Process
06.2017 - 06.2022
  • Operated fabrication machinery and tools to produce high-quality components efficiently.
  • Collaborated with team members to streamline production processes and enhance workflow efficiency.
  • Conducted quality control inspections to ensure compliance with industry standards and specifications.
  • Maintained accurate records of production runs, material usage, and equipment maintenance schedules.

Fabrication Welder

HME
05.2015 - 06.2017
  • Operated welding equipment to fabricate metal components according to specifications.
  • Interpreted blueprints and technical drawings to ensure accurate assembly of structures.
  • Collaborated with team members to optimize workflow and enhance production efficiency.
  • Conducted quality inspections on welded materials to maintain compliance with industry standards.
  • Trained junior welders on techniques and safety protocols, fostering skill development.

Education

High School Diploma -

Wetmore High School
Wetmore
05-2011

Skills

  • Hardware troubleshooting
  • Documentation and reporting
  • Service calls
  • Customer needs assessment
  • Troubleshooting and diagnosis
  • Calm and professional under pressure
  • Installations and repairs

Timeline

Customer Service Technician

USC LLC
06.2022 - Current

Fabrication Operator

Schenck Process
06.2017 - 06.2022

Fabrication Welder

HME
05.2015 - 06.2017

High School Diploma -

Wetmore High School

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Jeremiah GoodpastureCustomer Service Technician