Jeremiah Hodge
Dunellen
Summary
Since 1980 I have provided professional telemarketing services for Fortune 500 companies, small business and start-up firms. These include: Met-Life, Prudential Insurance, Forbes Newspapers, Hooked on Phonics, Perimeter Digital, The Union leader Newspaper, The Chamber of Commerce, Nu-Look Home Improvement and several computer companies I helped raise millions of dollars for The Special Olympics.
I am considered among the most experienced and effective telemarketing specialists in North America.
Overview
46
46
years of professional experience
Work History
Part-time Front End Associate
Costco
North Plainfield, NJ
05.2024 - Current
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained cleanliness and organization of sales floor, promoting a welcoming environment for shoppers.
- Collaborated with team members to manage inventory levels and restock merchandise as needed.
- Assisted customers with product inquiries, enhancing overall shopping experience.
Telemarketing Supervisor
Nu-Look Home Improvment
Scotch Plains, NJ
05.2012 - 12.2024
- Supervised daily telemarketing operations, ensuring team adherence to performance standards.
- Developed training materials enhancing onboarding processes for new telemarketers.
- Implemented quality assurance measures to improve customer interaction outcomes.
- Analyzed call data to identify trends, driving targeted improvement strategies.
Telemarketing Coordinator
Perimeter Digital
Toronto, Ontario Canada
04.2013 - 06.2015
- Managed telemarketing campaigns to enhance lead generation and customer engagement.
- Developed training materials for team members to improve call handling techniques.
- Analyzed campaign performance metrics to refine outreach strategies and increase effectiveness.
- Coordinated scheduling of telemarketing teams to optimize resource allocation and coverage.
Telemarketing Coordinator
Cyber Resources Computers
Mountainside, NJ
07.1991 - 01.1993
- Implemented quality assurance processes to ensure compliance with company standards.
- Fostered relationships with clients to enhance customer satisfaction and retention rates.
- Led team meetings to discuss performance outcomes and establish improvement goals.
- Streamlined communication channels between departments to facilitate better collaboration on projects.
Telemarketing Sales Representative
Dial America Marketing
Mountainside, NJ
05.1980 - 04.1985
- Conducted outbound calls to generate leads and promote products effectively.
- Utilized CRM systems to track customer interactions and optimize follow-up strategies.
- Enhanced sales techniques through continuous training and feedback sessions with team members.
- Collaborated with marketing teams to align promotional campaigns with customer needs.
Education
Associate of Arts - English Literature
Hillsdale College
Hillsdale, MI06-2027
High School Diploma -
Plainfield High Schoool
Plainfield, NJ06-1973
Skills
- Customer service
- Time management
- Front-end performance optimization
- Product restocking
- Relationship building
- Positive attitude
Accomplishments
I secured two large accounts resulting in millions of dollars in new revenue for a Canadian Digital Imaging Firm in less than six months.
Helped raise millions of dollars for the Special Olympics!
One if the first use telemarketing to promote The Unix Operating System!
Secured three million dollars in new business for a small computer firm in less than two years.
Secured dozens of new customers for a home improvement firm in less than six months.
Assisted companies with starting and implementing a successful telemarketing program..
Timeline
Part-time Front End Associate
Costco
05.2024 - Current
Telemarketing Coordinator
Perimeter Digital
04.2013 - 06.2015
Telemarketing Supervisor
Nu-Look Home Improvment
05.2012 - 12.2024
Telemarketing Coordinator
Cyber Resources Computers
07.1991 - 01.1993
Telemarketing Sales Representative
Dial America Marketing
05.1980 - 04.1985
Associate of Arts - English Literature
Hillsdale College
High School Diploma -
Plainfield High Schoool