JEREMIAH ICILIEN
New Jersey
Summary
Versatile professional with a background in gas dispatch and customer service, adept at handling emergency situations and coordinating field operations. Strong record of maintaining communication and safety standards in 24/7 environments. Committed to advancing technical knowledge and operational skills through company training.
Overview
5
5
years of professional experience
Work History
Gas Dispatcher
PSEG
Clifton, NJ
08.2024 - Current
- Prioritize gas leak calls and other time-critical assignments while tracking crew availability, job status, and changing field conditions.
- Coordinate and dispatch gas technicians and crews to emergency, service, and scheduled work throughout the service territory based on safety, urgency, availability resources, and operational priorities.
- Utilized SAP, GIS, CAD, and PSEG Gas System Maps to review work, locate facilities, research system information, track assignments, and support technicians effectively in the field.
- Interpret system mapping and operational information to assist field personnel and support safe, timely emergency response.
- Coordinated work through direct communication with technicians, supervisors, and internal departments, escalating critical conditions and resolving issues as they developed.
- Monitored multiple operational systems and maintained accurate electronic records in a high-volume, 24/7 utility operations environment.
Collections Representative
PSEG
Newark, NJ
01.2024 - 08.2024
- Managed high-volume customer account and payment-related issues, ensuring compliance with PSEG procedures and maintaining accurate documentation to support service quality.
- Resolved escalated situations by navigating multiple PSEG systems, researching issues, and communicating accurate information to enhance customer satisfaction.
- Advanced to Gas Dispatcher by acquiring in-depth knowledge of PSEG systems, procedures, and customer operations, demonstrating commitment to professional development.
Licensed Real Estate Agent
Opulent Living Team – Keller Williams Realty
Hoboken, NJ
11.2022 - 04.2023
- Coordinated client communications and appointments, managed transaction activities in a fast-paced environment for a seamless client experience.
- Guided clients through the home buying and selling process effectively.
- Conducted market research to identify optimal property listings for clients.
- Prepared and presented property listings using professional marketing materials.
Warehouse Associate
Amazon
Avenel, NJ
06.2021 - 08.2022
- Performed shipment and receiving work in a high-volume warehouse environment while meeting productivity, accuracy, and workplace safety expectations.
Education
Computer Science Coursework -
Essex County College
Newark, NJ08-2025
Skills
- Utility Operations
- Emergency Response
- Field Crew Coordination
- SAP
- GIS
- CAD
- PSEG Gas System Maps
- System Monitoring
- Operational Documentation
- Incident Escalation
- Emergency management
- Crew management
- Crisis management
- Safety decision-making
- Technical communication
- Microsoft Office
Personal Information
Title: UTILITY OPERATIONS | EMERGENCY RESPONSE | FIELD CREW COORDINATION
Timeline
Gas Dispatcher
PSEG
08.2024 - Current
Collections Representative
PSEG
01.2024 - 08.2024
Licensed Real Estate Agent
Opulent Living Team – Keller Williams Realty
11.2022 - 04.2023
Warehouse Associate
Amazon
06.2021 - 08.2022
Computer Science Coursework -
Essex County College