Jeremiah Jones
Rosenberg,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Claims position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
Farmers Insurance Group
02.2023 - 09.2024
- .
- Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
- Facilitated smooth policy renewals by proactively identifying and addressing potential issues before they escalated, ensuring client satisfaction.
- Increased customer satisfaction by providing personalized auto insurance solutions tailored to individual needs.
- Improved overall efficiency of the agency by implementing streamlined processes for managing new and existing clients.
- Implemented automation tools to accelerate voucher processing times while maintaining accuracy standards consistently.
- Resolved complex claims efficiently, leveraging extensive knowledge of auto insurance policies and coverage.
- Participated in ongoing professional development opportunities, staying current on relevant industry certifications and licenses required for continued success as an Auto Insurance Agent.
- Implemented new billing and insurance processes, reducing errors and increasing revenue collection rates.
Claims Representative
United Healthcare
03.2021 - 08.2023
- Educated customers about billing, payment processing and support policies and procedures
- Worked productively in fast-moving work environment to process large volumes of claims.
- Posted payments to accounts and maintained records.
- Calculated adjustments, premiums and refunds.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Coordinated with contracting department to resolve payer issues.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Developed and implemented strategies to improve claim processes.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Interviewed policyholders to verify information and obtain additional details.
Education
High School Diploma -
Lawrence E Elkins High School
Missouri City, TX06.2019
Skills
- Microsoft SharePoint
- Active Listening
- Policy Knowledge
- Critical Thinking
- Data Evaluation
- Documentation Research
- Monitoring
- Quality Control
- Microsoft Excel
Certification
Property & Casualty - Personal Lines license
(Texas, California)
Timeline
Customer Service Advocate
Farmers Insurance Group
02.2023 - 09.2024
Claims Representative
United Healthcare
03.2021 - 08.2023
High School Diploma -
Lawrence E Elkins High School