Summary
Overview
Work History
Education
Skills
Work Preference
Quote
Timeline
SoftwareEngineer

Dezarae Conway

Euless,TX

Summary

Strong leader and problem solver with experience in customer service and healthcare. Looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work History

Customer Service Representative

CW Service Pros
03.2024 - 07.2024
  • Managed large amount of incoming and outbound calls
  • Scheduled appointments for clients
  • Supported additional departments with help needed for applying for permits and payments
  • Collected payments on new and existing accounts
  • Achieved monthly goal of customer satisfaction of 92%

Senior Credentialing Coordinator

Certify
Euless, TX
11.2022 - 07.2023
  • Ensured all practitioners at medical center hospitals or healthcare facilities have proper and valid certifications and license to practice
  • Process initial credentialing files when needed
  • Identified any discrepancies on each provider application to ensure legal compliance with NCQA and state laws and regulations
  • Obtained and maintained accurate records of all practitioners within the 50 states
  • Managed all applications that were emailed to me and verified all required information and documents were correct and valid
  • Conducted follow-up messages and calls to obtain any missing, expired or expiring licenses, COI, board certifications, and disciplinary actions

Senior Credentialing Specialist

American Specialty Health
Euless, TX
12.2021 - 10.2022
  • Obtained information to re-credential practitioners files
  • Obtained documents via CAQH and verified with application that was received
  • Ensured 900–1300 practitioners applications were re-credentialed on a monthly basis
  • Provided support to other departments such as primary verification department, quality assurance, initial credentialing as well
  • Entered data into Promis and Sharepoint to complete each re-credential/initial file

Customer Service Representative

Flueron
07.2021 - 12.2021
  • Managed large amounts of incoming calls
  • Provided appropriate solutions and alternatives within time limits or ensured a follow up for resolution
  • Identify and access customers needs in order to achieve satisfaction
  • Handled any customer complaints or returns to be processed

Assistant Store Manager

The Cash Store
10.2019 - 05.2020
  • Provided exceptional customer service with every existing and potential customer
  • Educated customers on all product offerings
  • Processed loan applications and make loans
  • Ensured safeguard and maintained records
  • Conducted daily collection calls on delinquent accounts
  • Open and close the store beginning and end of each shift

Stand Manager (Supervisor)

Globe Life
03.2016 - 09.2019
  • Assisted with concession managers in preparation for events
  • Preformed opening and closing procedures
  • Verified inventory prior to and after each event for accuracy
  • Oversaw stand cleanliness, product quality, customer service, food safety and alcohol services
  • Scheduled all personal on event basis (verify attendance of each employee)

Education

High school diploma -

Trinity High School
Euless
08.2014 - 02.2016

Skills

  • Account management
  • Communication
  • Computer skills (Microsoft office, word, excel and more)
  • Multi- Tasking
  • Detail-oriented
  • Call center operations
  • Problem-solving
  • Empathy
  • NCQA standards
  • Microsoft SharePoint
  • Managed Care
  • Medicare
  • Medicaid
  • HIPAA
  • Database management
  • CAQH ProView
  • Credential Verification
  • Medical terminology
  • Data analysis skills
  • SharePoint
  • MD Staff

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceCompany Culture

Quote

"I can do all things through Christ who strengthens me"
Philippians 4:13

Timeline

Customer Service Representative

CW Service Pros
03.2024 - 07.2024

Senior Credentialing Coordinator

Certify
11.2022 - 07.2023

Senior Credentialing Specialist

American Specialty Health
12.2021 - 10.2022

Customer Service Representative

Flueron
07.2021 - 12.2021

Assistant Store Manager

The Cash Store
10.2019 - 05.2020

Stand Manager (Supervisor)

Globe Life
03.2016 - 09.2019

High school diploma -

Trinity High School
08.2014 - 02.2016

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Dezarae Conway